MAAT Technician

Benefits Paid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019 MAAT Technician - Job Overview Schedule: Variable | Days and Hours May Vary Based On Operational Needs As a Pharmacy Technician - Medication Adherence & Access, you will help patients obtain the medications they need to stay healthy and engaged in care. You will build meaningful connections among Legacy clients, providers, pharmacies, and medication assistance programs, helping remove barriers and create a smoother experience for every patient. Your compassion, attention to detail, and follow-through will make a meaningful difference in community healthcare. From processing medication renewal requests and supporting prior authorizations to helping patients access assistance programs and reconnecting those at risk of falling out of care, your work will directly support continuity of care and patient well-being. Why This Role Matters Help patients maintain access to essential medications and prescription refillsSupport timely communication among clients, providers, pharmacies, and the Legacy pharmacy teamContribute to medication adherence and help patients remain connected to careAssist patients in identifying medication assistance programs when cost or access is a barrierJoin a collaborative, mission-driven team where your work has a direct impact on patient well-beingBuild meaningful experience in medication access, prior authorization, pharmacy operations, and care coordination If you bring a passion for patient support and enjoy building positive relationships across a healthcare team, you will find an opportunity here to make a difference every day while growing your skills in a purpose-centered environment. Key Responsibilities Serve as liaison between Legacy clients and the provider/pharmacy to minimize the time between medication needs and fulfillmentMonitor all incoming requests for prescription renewals, including electronic renewal requests, pharmacy requests, and patient requests, and respond according to protocol within 48 hours of receiptIdentify requests that fall outside prescription renewal guidelines and seek assistance from pharmacists and providers when appropriateDemonstrate the ability to understand the provider’s plan for appropriate patient follow-upIdentify patients via report and take appropriate action to ensure their continued accessibility to prescriptionsSchedule appointments, provide refills, communicate with providers, and obtain lab orders when necessaryProvide the last reminder to patients whose medications will soon return to stockDocument medication non-adherence in the EMR via “Phone Notes” for patients with frequent incidences of return to stock for chronic medicationsMonitor and respond to incoming requests for prior authorizationDocument the prior authorization process according to procedure and update status as appropriateStay abreast of available Pharma’s Patient Assistant Program (PAP), which provides medication access to those who have no other means to payMonitor and respond to providers’ referrals for PAP assistance within 24 hoursIdentify appropriate PAP programs applicable to each patient’s needsMaintain accurate and updated documentation for all related work in Legacy’s EMR and Legacy Pharmacy systemPerform other duties as assigned How You’ll Make a Difference Partner thoughtfully with patients and care team members to overcome medication access challengesHelp create a dependable, coordinated experience that supports continuity of careBring empathy, responsiveness, and accuracy to each medication-related request Minimum Qualifications High School Diploma or equivalent requiredCertification as a Pharmacy Technician, or LVNMust maintain BLS /CPR Required Years Of Experience Minimal 5 years’ experience as a certified pharmacy technician, or LVN Required Knowledge, Skills, And/or Abilities Demonstrates written and verbal communication skills, courteous and clearDemonstrates excellent customer service skillsUnderstanding of medication prescriptive processComputer software knowledgeDevelops, understands, and demonstrates proficiency in navigating electronic medical records Desirable Knowledge, Skills, And/or Abilities Spanish speaking preferred About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.