MA/ Front Desk Specialist - Amelia Island

As the largest pediatric clinic in Jacksonville, serving 10 locations and nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continuous process and should not be limited to doctor’s office visits during regular business hours. We believe that by providing excellent medical care in a family- and community-based environment, we can help raise healthy children who grow into healthy adults. We uphold the highest standards of a patient-centered medical home by delivering quality, personalized, and effective medical care as if each family were part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are seeking individuals who are passionate about providing culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Responsibilities

• Greets, receives, and prepares patients for appointments and procedures; measures and records vital signs and other relevant patient information.
• Responds to patient questions either in person or by phone in a courteous and professional manner.
• Assists in resolving patient concerns or complaints, utilizing sound judgment and referring issues to management when necessary.
• Maintains nursing stations and examination areas in accordance with OSHA standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and materials and reports shortages as needed.
• Receives and screens telephone calls and directs them appropriately.
• Exhibits a high degree of courtesy, tact, and professionalism when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and operational demands while maintaining quality patient care.
• Reviews and records vaccine documentation, including vaccine reconciliation and verification.
• Performs other related duties as assigned by management.

Requirements

• High school diploma or GED required
• Medical Assistant certificate from an accredited program required

Preferred Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Pediatric experience: 1 year preferred

Skills

• Teamwork
• Responsibility and accountability
• Decision-making skills
• Effective communication
• Leadership and initiative
• Trustworthiness and ethical conduct
• Ability to multitask
• Time management
• Attention to detail and task awareness
• Exceptional customer service skills

Work Environment

This position operates in a professional medical office environment. The role functions in a fast-paced, highly customer service-oriented setting while working with children and their families or guardians. The position routinely uses standard office equipment such as computers and laptops, as well as medical equipment.

Physical Demands

While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, use a keyboard, handle or feel objects or controls, and reach with hands and arms. The employee may also balance, stoop, or kneel. The employee must occasionally lift or move up to 20 pounds. This role may involve exposure to bloodborne and airborne pathogens or infectious materials. The work environment may include frequent loud noise such as crying, yelling, or screaming.

Schedule

This is a full-time position. Workdays and hours may vary:

• Monday–Friday: 8:30 a.m.–5:00 p.m.
• Saturday: 9:00 a.m.–12:00 p.m.

This position may require weekend and holiday hours depending on clinic coverage needs. Travel between Angel Kids Pediatrics clinic locations may be required to support patient care and operational needs. Reliable transportation is required to perform these duties.