MA

About the Role

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Performs patient care responsibilities as assigned:
  • Identifies self to patient/family and explains the roles of each member of the care delivery team.
  • Accompanies patients to the exam/procedure room.
  • Prepares patients for visits, including vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, and spirometry. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC.
  • Performs screening per physician/provider guidelines.
  • Assists physicians/providers with various procedures.
  • Obtains pre-authorizations when necessary.
  • Conveys instructions to patients/family members/caregivers.
  • Provides appropriate resource materials and referrals to patients/families as instructed by the physician/provider.
  • Maintains patient records effectively.
  • Efficiently manages and routinely checks the EPIC in-basket.
  • Answers and returns calls promptly and provides pertinent information.
• Performs administrative responsibilities as assigned:
  • Sends/receives patient medical records and abstracts new patient records into EPIC.
  • Obtains lab/radiology reports, hospital notes, and referral information as requested.
  • Completes forms/requisitions as needed.
  • Cross-trained on front desk duties, including greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.
• Performs environmental responsibilities as assigned:
  • Sets up instruments and equipment according to department protocol.
  • Applies principles of infection control.
  • Cleans exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control following established department policy.
  • Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation.
  • Orders, sorts, and stores supplies following established department policy.
• Performs other related organizational duties as assigned:
  • Maintains patient autonomy, confidentiality, and dignity.
  • Ensures providers submit timely and accurate billing.
  • Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations, and CLIA regulations (where applicable).
  • Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff.
  • Quickly shares problems related to patients and/or staff with the supervisor.
  • Works with the Care Coordinator for Patient-Centered Medical Home initiatives.
  • Attends and actively participates in staff meetings.
  • Collaborates in the development and delivery of programs and activities for individuals, families, and population groups that promote health and prevent disease.
  • Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities.
  • Advocates on behalf of vulnerable individuals and populations.
  • Contributes to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals, and members of the community.
  • Collaborates in developing a work environment where continuous quality improvements in practice are pursued.
  • Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
  • Coordinates efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participates in interventions that address articulated needs.
• May assist and/or perform chaperone duties for patient medical procedures as needed.
• May perform other duties as required.

Qualifications

• Education: High School diploma or equivalent required. Must meet one of the following requirements:
  • Graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program.
  • Certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic.
  • Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.
• Experience: Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.
• Licensure: Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred.

Skills

• Ability to follow directions effectively and consistently.
• Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
• Flexible and cooperative, with the capacity to adapt to changing demands of the role.
• Utilizes appropriate communication techniques to meet position requirements and foster positive interactions.