M365 Productivity & Collaboration Engineer

You’ll be encouraged, empowered and challenged to be your best self. Work with dynamic colleagues—experts in their fields—who are eager to share their knowledge. Your leaders will inspire and help you reach your potential. Every day, you’ll have opportunities to make life brighter for our Clients, who are at the heart of everything we do. At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values—caring, authentic, bold, inspiring, and impactful—shape how we work.

About the role

The M365 Productivity & Collaboration Engineer is a hands-on technical team member who delivers secure, scalable, and high-performing Microsoft 365 productivity, collaboration, and endpoint solutions in a large enterprise environment. This role blends deep Windows OS, Microsoft 365, identity, and collaboration expertise with modern desktop engineering practices to enable world-class end-user experiences. The engineer thrives on solving complex business and technical problems, owns outcomes end-to-end, and balances operational excellence with project delivery.

Responsibilities

• Solution Design & Technical Leadership
  • Design and deliver scalable and secure Microsoft 365 and collaboration solutions aligned with the enterprise technology and end-user computing roadmap.
  • Act as a subject matter expert for Windows, M365 productivity, collaboration, identity, and endpoint platforms, owning engineering standards, roadmaps, service improvements, and feature enhancements.
  • Serve as technical lead on initiatives, building, validating, testing, and documenting solutions while ensuring smooth operational handover and knowledge transfer.
  • Develop and maintain design specifications and engineering artifacts that meet technical, functional, non-functional, security, and regulatory requirements.
• Microsoft 365, Collaboration & Identity
  • Engineer and operate Microsoft 365 services including Teams, Entra ID (Azure AD), Conditional Access, MFA, Intune, and Graph API integrations.
  • Participate in identity security, assessment, and hardening initiatives across Entra ID, Conditional Access, and privileged access controls.
  • Coordinate with business and application teams on SSO, identity lifecycle, and application integrations.
  • Support audits and regulatory requirements (e.g., ISO, OSFI/OFSI, CDCP) by providing defensible engineering evidence and documentation.
• Endpoint & Desktop Engineering
  • Design, engineer, and maintain standardized Windows 10/11 endpoint platforms, including imaging, deployment, and in-place upgrades.
  • Participate in Group Policy to Intune policy migrations and manage hybrid/co-managed environments using SCCM and Microsoft Intune.
  • Develop, implement, and remediate endpoint security baselines, compliance policies, and desktop hardening standards.
  • Support Windows servicing strategies including deployment rings, phased rollouts, and update orchestration using Windows Update for Business, SCCM, and Intune.
• Operations, Automation & Continuous Improvement
  • Collaborate with operations and support teams to analyze incident, problem, and trend data for continuous improvement and capacity planning.
  • Implement solutions to improve stability, performance, security, patching, and overall end-user experience.
  • Develop and maintain PowerShell automation for configuration, reporting, and operational efficiency.
  • Identify when additional delivery capacity is required and coordinate internal, contract, or partner resources as needed.
• Collaboration & Stakeholder Management
  • Partner closely with networking, server, storage, security, service desk, and frontline support teams to ensure solutions are supportable and aligned.
  • Communicate technical concepts clearly to both technical and non-technical stakeholders.

Requirements

• 7+ years of experience in the IT industry, with strong focus on Microsoft 365, identity, collaboration, and/or endpoint engineering.
• Strong written and verbal communication skills with excellent interpersonal skills.
• Proven troubleshooting, analytical, and problem-solving abilities in complex enterprise environments.
• Ability to manage competing priorities and balance operational responsibilities with project delivery.
• University degree or college diploma in a related discipline, or equivalent practical experience.

Skills

• Preferred / Advanced Skills
  • Deep understanding of Microsoft 365, collaboration, and security concepts.
  • Advanced hands-on experience with:
    • Microsoft Intune (device configuration, compliance, endpoint security)
    • Group Policy (security and configuration)
    • Windows 10/11 imaging, deployment, and upgrade strategies
    • Entra ID / Azure AD, MFA, Conditional Access, and P2 capabilities
  • Strong experience with endpoint security baselines, hardening, and compliance scanning.
  • Advanced PowerShell scripting and automation skills.
  • Experience with InTune, co-management, and hybrid endpoint environments.
  • Knowledge of identity management, SSO, LDAP/LDAPS, and certificate services / PKI.
  • Experience supporting audits and regulatory requirements.
  • Working knowledge of endpoint security tooling (e.g., BitLocker, endpoint protection platforms).

Benefits

• Recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
• Canada Order of Excellence for Mental Health at Work® certification from Excellence Canada for prioritizing employee well-being.
• Wellness programs supporting mental, physical, and financial health.
• Opportunities for career growth and networking.
• Hybrid work model, allowing flexibility to work from home or the office based on business and client needs.

Pay

Salary Range: $90,000 – $140,000

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.