M365 Platform Manager

About the role

The Microsoft 365 Platform Manager owns the definition, evolution, and architectural integrity of UL Solutions’ Microsoft 365 platform while leading and developing the M365 team. This role is accountable for ensuring Microsoft 365 operates as a coherent, secure, and value-driven ecosystem—spanning collaboration, content, automation, and AI—rather than a collection of disconnected tools. This is a player/coach role.

Responsibilities

• Own the definition and ongoing evolution of UL Solutions’ enterprise Microsoft 365 architecture, including Teams, SharePoint, Exchange, OneDrive, Power Platform (architectural integration), and Copilot.
• Define and maintain target-state architecture, reference architectures, and design principles for Microsoft 365.
• Establish and communicate a multi-year architectural roadmap aligned to business priorities and employee experience outcomes.
• Define and own architectural standards, guardrails, and design patterns for Microsoft 365 workloads.
• Act as the design authority for cross-platform M365 decisions, ensuring consistency, scalability, and long-term sustainability.
• Review and approve significant platform changes from an architectural perspective, including exceptions to standards and high-impact design choices.
• Lead and develop the Microsoft 365 team (currently 4 direct reports), setting priorities, expectations, performance objectives, and growth plans.
• Coach and mentor team members to operate as technical leaders, improving platform maturity, documentation quality, and execution consistency against standards and roadmap.
• Establish a team operating rhythm (planning, architectural review, prioritization, skills development/certifications) that sustains delivery while protecting architectural integrity.
• Provide governance-level oversight for Microsoft 365, focused on decision-making rather than execution.
• Serve as escalation point for complex, high-impact operational issues requiring architectural or cross-domain decisions (e.g., risk tradeoffs, major design direction, non-standard requests).
• Shape platform demand intake and prioritization through an architectural lens; ensure decisions align with target-state architecture and established standards.
• Provide architectural leadership for Microsoft 365 Copilot and AI-enabled workplace experiences.
• Ensure Copilot adoption aligns with information architecture and collaboration patterns, security/privacy/compliance requirements, and adoption readiness/user experience considerations.
• Partner with stakeholders to integrate AI intentionally into the flow of work.
• Partner closely with Digital Adoption / Change & Enablement teams to align platform design with adoption strategy and readiness.
• Collaborate with Automation and Power Platform domain owners to define architectural boundaries, governance models, and integration patterns (delivery owned elsewhere).
• Work in close alignment with Cyber Security and Information Protection teams to ensure Microsoft 365 architecture supports enterprise security, identity, data protection, and compliance standards.
• Engage with Microsoft and strategic vendors to stay current on platform capabilities and architectural best practices.

Qualifications

• Deep expertise across Microsoft 365 workloads, with strong architectural experience spanning collaboration, content, and productivity platforms.
• Demonstrated experience defining enterprise platform architecture, standards, and governance models.
• Demonstrated people leadership experience (direct management), with a coaching mindset and ability to lead through influence in a matrixed environment.
• Experience operating in complex, regulated, or global enterprise environments.
• Proven ability to translate business needs into scalable technical architecture.
• Preferred Microsoft certifications aligned to M365 / Solution Architecture.
• Experience supporting or architecting AI-enabled workplace solutions.
• Familiarity with enterprise security, compliance, and information protection concepts.

Benefits

UL Solutions offers a competitive total rewards package, including an estimated salary range of $150,000 to $170,000, annual bonus compensation with a target payout of 20% of the base salary, health benefits such as medical, dental, and vision, wellness benefits such as mental and financial health, and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. Full-time employees receive paid time off including vacation (15 days), holiday (12 days), and sick time off (72 hours).

Pay

UL Solutions offers a competitive total rewards package, including an estimated salary range of $150,000 to $170,000, annual bonus compensation with a target payout of 20% of the base salary, health benefits such as medical, dental, and vision, wellness benefits such as mental and financial health, and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. Full-time employees receive paid time off including vacation (15 days), holiday (12 days), and sick time off (72 hours).

Schedule

UL Solutions offers a competitive total rewards package, including an estimated salary range of $150,000 to $170,000, annual bonus compensation with a target payout of 20% of the base salary, health benefits such as medical, dental, and vision, wellness benefits such as mental and financial health, and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. Full-time employees receive paid time off including vacation (15 days), holiday (12 days), and sick time off (72 hours).