M365 Digital Adoption Program Manager, VP

Key Responsibilities

• Develop and execute comprehensive training plans for Microsoft 365 Copilot, Copilot Studio (AI agents), and Power Platform tools (Power Automate, Power Apps).
• Design learning paths and educational materials tailored for citizen developers.
• Deliver live training and workshops (virtual via Teams and in-person) tailored to various audiences and business functions.
• Produce and curate learning content across multiple formats — job aids, quick-reference guides, short-form learning modules, how-to videos, and written communications.
• Onboard and continuously learn new users (and new hires) through onboarding sessions and quick-start guides.
• Offer refresher trainings and advanced topic deep-dives as new features are released.
• Build and maintain a self-service knowledge hub (e.g., SharePoint site) with on-demand learning materials, prompt templates, demo videos, recorded sessions, and FAQs.
• Collaborate with technical & governance teams to liaise with AI engineering teams, align with governance & security, and support model & issue escalation.
• Contribute to agent ideation and light configuration, and analyze feedback and usage data to identify adoption barriers or opportunities.

Required Qualifications & Skills

• 2+ years of experience in roles focused on enterprise software adoption, training, or community management.
• Proven track record running scaled enablement programs and building champions networks.
• Excellent communication and facilitation skills, including virtual and in-person audiences.
• Expert facilitation and presentation skills for simplifying complex AI concepts into practical, business-friendly guidance.
• Strong stakeholder management, change management, and communication planning skills.
• Experience applying structured change management approaches (e.g., ADKAR/Prosci) to drive technology adoption.
• Working knowledge of Microsoft 365, Teams, SharePoint, Copilot, VIva, and basic Power Platform concepts.
• Data-driven mindset and proficiency with analytics or BI tools to track training attendance, tool usage, and adoption rates.
• Ability to translate technical topics into business-friendly guidance for non-technical audiences.