M365 Digital Adoption Program Manager, VP

Key Responsibilities

• Develop and execute comprehensive training plans for Microsoft 365 Copilot, Copilot Studio (AI agents), and Power Platform tools (Power Automate, Power Apps).
• Design learning paths and educational materials tailored for citizen developers.
• Deliver live training and workshops (virtual via Teams and in-person) tailored to various audiences and business functions.
• Produce and curate learning content across multiple formats — job aids, quick-reference guides, short-form learning modules, how-to videos, and written communications.
• Own the production and publishing cadence — content moves from draft to delivery on schedule, and outdated material is retired promptly.
• Recruit and lead a Copilot & Power Platform Champions Network to scale adoption through peer advocacy.
• Moderate internal forums (Viva, Teams communities) where employees ask questions and share tips on Copilot and Power Platform.
• Host regular community calls to spotlight success stories, address FAQs, and encourage cross-pollination of ideas.
• Act as the go-to contact for questions and best practices across the enterprise.
• Liaise with AI engineering teams: Work in close partnership with the technical Copilot and AI platform engineers who are building and configuring Copilot Studio agents and integrating new AI capabilities.
• Align with governance & security: Work within the established governance framework to promote safe and compliant usage.
• Contribute to agent ideation: As feasible, contribute to agent ideation and light configuration, aligning functional demand with technical capacity and prioritization.
• Use-case development & ROI: Collaborate with business units to identify high-impact use cases for Copilot and automation.
• Define success metrics and track adoption progress.

Required Qualifications & Skills

• 2+ years of experience in roles focused on enterprise software adoption, training, or community management.
• Proven track record running scaled enablement programs and building champions networks.
• Excellent communication and facilitation skills. Expert facilitation and presentation skills for virtual and in-person audiences.
• Strong stakeholder management, change management, and communication planning skills. Experience applying structured change management approaches (e.g., ADKAR/Prosci) to drive technology adoption.
• Experience collaborating with IT on release readiness, incident management, and service improvements.
• Working knowledge of Microsoft 365, Teams, SharePoint, Copilot, VIva and basic Power Platform concepts.
• Data-driven mindset. Comfort with dashboards and KPI storytelling. Experience defining success metrics and using data to measure progress.
• Proficiency with analytics or BI tools to track training attendance, tool usage, and adoption rates.
• Ability to translate technical topics into business-friendly guidance for non-technical audiences.