M3-20-System Administrator 9216404

About the role

This position is 14 months with the option of extension, and the client is in Denver, Colorado.

Responsibilities

• Security Vulnerabilities Patching and Application Updates and Deployments 80%
• Assists in providing technical support to security vulnerabilities.
• Patching and Application Patching and Deployments.
• Use of OIT's Incident/change Order System.
• Mission and support of the Tanium application and systems.
• Monitor and follow up on assigned incidents/problems/change requests.
• Follow up on resolved/closed tickets to ensure customer satisfaction.
• Support for hardware and software issues over the phone, in person and/or remotely.
• Resolution and assistance for operating systems for Windows Server and Linux based systems.
• Resolution and assistance for Physical and Virtual servers.
• Deploy new or rebuilt computers and technology equipment based on OIT and agency security and operational policies.
• Support software and hardware patching, updating and deployments.
• Aid in collaborating with Network, Application, Database and Server teams to resolve issues for assigned agencies.
• Provide after-hours support for patching and updating security vulnerabilities and updates to applications.
• Respond to urgent security incidents as they arise during business hours and outside business hours.
• Receive and/or log service incidents into ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
• IT and Customer Service Management - 10%
• Follow the established OIT Change Management (RFC) process.
• Use established tools to track hardware and software assets.
• Afford to share new documentation/information with appropriate IT groups.
• Afford to ensure systems are patched and updated using Tanium in accordance with OIT policies and procedures.
• Afford to make recommendations to the compliance teams and leadership in regard to when to upgrade certain software packages, hardware driver packages and security vulnerabilities within a maintenance time schedule.
• Due to the distributed environment, certain remote locations within various agencies may require onsite visits.
• Assist in determining whether a particular hardware driver package or hardware firmware updates may require onsite visits to remote locations.
• Organizational and Project Commitment - 5%
• Afford to assist in implementing projects for OIT.
• This includes participating in team meetings and implementing project tasks and time tracking.
• Afford to attend and complete all internal OIT provided training and take advantage of professional development with manager approval.
• Afford to share new knowledge or skills in form of mini training sessions with the team.
• Other Duties as Assigned - 5%
• This position may require additional duties related to technical debt.
• Requiring the decommissioning of servers.

Qualifications

• Relevant degree or diploma in Information systems or information technology, Microsoft MCSE certification, experience administering server-side technology and networked computing systems.
• Familiarity with SQL and database operations.
• Minimum of three (3) to five (5) years of experience as an IT professional which must include a minimum of three (3) years’ experience as a systems administrator within a Windows or Linux environment.
• Experience in IT controls, Cyber (NIST or CIS), HIPAA, PCI, or security compliance.