M by The Alinea Group - Host
About the role
Join us for the highly anticipated return of The Alinea Group's four-month culinary residency, led by internationally acclaimed chef Grant Achatz. This distinctive dining experience combines European culinary precision with Montana's elemental character, offering locally sourced seasonal menus in a stunning alpine retreat designed by award-winning studio Fettle. More than dining—it's a once-in-a-lifetime experience where thoughtful service meets the untamed spirit of the American West. Big Sky Resort joins an elite global roster alongside Tokyo, Beverly Hills, and Brooklyn, marking a bold new chapter for Montana's evolving cultural landscape.
The Host plays a key role in shaping the guest experience by creating a welcoming and polished first impression. This position requires attention to detail, expert knowledge of nightly reservations, and a genuine passion for hospitality. Candidates must be willing to work five days a week (40+ hours per week). Open availability is preferred.
Responsibilities
- Maintain expert-level knowledge of all reservations, including People of Note (PON), dietary restrictions, and special instructions through daily pre-service meetings
- Greet and warmly welcome guests upon arrival, ensuring a positive and professional atmosphere at the entrance
- Recognize and acknowledge returning guests and VIPs
- Anticipate guest needs and accommodate requests with courtesy and efficiency
- Organize and maintain secure storage and retrieval of guest items in accordance with policy
- Relay important guest details and arrival updates to management in real time
- Create and manage the daily seating plan
- Support private event operations by preparing menus, table layouts, and run-of-show documents
- Monitor and respond to communication sent to the Host email account
- Maintain strong knowledge of food and beverage menus to answer questions accurately
- Respond to guest concerns with professionalism and care
- Perform other duties as assigned by supervisor or manager
Requirements
- One (1) or more years of experience working as a host or in a related position
- Strong work ethic and attention to detail
- Ability to thrive in a fast-paced, chef-driven environment
- Strong interpersonal and communication skills
- Collaborative mindset and ability to work well with a team
- Ability to remain calm and efficient in high-pressure situations
- Experience with Tock or InDesign is a plus
Physical Requirements
- Able to stand for 8+ hours per shift
- Able to lift, move, or pull up to 35 lbs
- Able to climb stairs multiple times per shift
- Able to carry a full tray with either hand
Benefits
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events