M-1/19 - 755575 - Salesforce Program Manager - Remote

This position will be worked remotely. Candidate must currently reside in the United States. Candidate must work EST business hours.

Responsibilities

• Cook up with key stakeholders to appraise and harmonize management, business, and IT assets needed to achieve requirements and outcomes for medium to large-scale projects within the DHHS Salesforce Portfolio.
• Train and coach agency personnel and team members on agile and Scaled Agile Framework for Enterprise (SAFe) practices.
• Create project plans, with defined timelines, deliverables, etc., to effectively and efficiently meet requirements ensuring successful completion of deployments and implementation of IT solutions for program and agency-wide projects.
• Collect and report necessary program management metrics.
• Track project milestones to ensure alignment with defined timelines and deliverables.
• Actively oversee multiple DHHS program portfolio activities running concurrently.
• Monitor and, if necessary, propose actions for any portfolio project activities that are at risk, deficient, or non-compliant with regulations or requirements.
• Schedule, conduct, and document results of project meetings, workshops, etc.
• Provide scheduled and ongoing updates to key stakeholders on project status, milestones, and deliverables.
• Engage key stakeholders when portfolio project deliverables are at risk and recommend actions required to mitigate project risk.
• Collaborate with state agencies and DoIT project managers to develop, monitor, and report on various projects within the pipeline portfolio.
• Facilitate scrum of scrums across multiple teams working with the same Salesforce organization.

Requirements

• 5+ years of experience as a Lead Analyst, Admin, or Developer.
• 4 years of experience in Agile and SAFe Methodology.
• 4 years of Program Management experience.
• 4 years of Project management experience.
• 4 years of experience with customer relationship management processes and systems.
• Excellent oral and written comprehension/communication skills.
• Very strong presentation and negotiation skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to lead and prioritize workload to meet deadlines for the team.
• Salesforce Administrator certification required (certification dates must be listed on resume).
• 5+ years of experience with Agile SCRUM.
• Prior technical experience as a lead analyst, admin, or developer.
• Copado experience is preferred.

Skills And Technologies

• SalesForce
• Agile SCRUM
• Scaled Agile Framework for Enterprise (SAFe)

Preferred Skills

• Copado
• Public Sector Solutions (PSS)