LW245830 - Complaints and Feedback Officer

About the role

The Complaints and Feedback Team at NHS Grampian is seeking a dedicated Complaints & Feedback Officer who can handle challenging and emotional conversations, engage with the public, and contribute to a culture of continuous improvement.

Responsibilities

• Manage and support team members
• Collaborate with staff across different levels
• Ensure all complaints are handled according to NHS Grampian's policies and procedures
• Engage with the public to discuss and learn from complaints and feedback
• Maintain accurate records and identify trends in complaints
• Support the organization's clinical governance, risk management, adverse events, complaints, and regulatory compliance

Requirements

• Meticulous attention to detail
• Excellent communication and organizational skills
• Comfortable dealing with challenging and emotional conversations
• Ability to prioritize and multitask in a fast-paced environment
• IT skills

Qualifications

NHS Grampian does not specify any particular qualifications, but applicants should have relevant experience and the ability to meet the requirements listed above.

Skills

• Interpersonal skills
• Problem-solving abilities
• Attention to detail
• Communication skills
• IT proficiency

Benefits

NHS Grampian does not provide specific benefits information.

Pay

This post is paid at the rate of £18.46 per hour.

Schedule

The Complaints & Feedback Officer works 22.5 hours per week.