Complaint Handler

Description

BS Engineer degree

Desired Skills

• Clear communication skills (the ideal candidate will communicate with doctors, sales reps and international counterparts via telephone and email).
• Analytical skills/critical thinking
• Attention to detail
• Strong work ethic and time management
• Would prefer a candidate with some medical experience whether job-related or through education; i.e. FDA knowledge, or anatomy, etc.

Responsibilities

• Accurately records and logs all complaint information from customers and client employees into the electronic complaint handling database.
• Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
• Acknowledges receipt of complaint and generates closure letters, as appropriate.
• Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
• Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
• Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
• Completes complaint file closure activities.
• Continuously monitors complaints for potential trends.
• Responsible for the secure and accurate maintenance of the complaint database.

Qualifications

N/A

Skills

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Benefits

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Pay

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Schedule

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