LW245830 - Complaints and Feedback Officer

About the role

The Complaints and Feedback Team at NHS Grampian is seeking a dedicated Complaints & Feedback Officer who can manage and respond to complaints in line with NHS Grampian's policies and procedures. This role involves engaging with the public, managing staff, and contributing to a culture of continuous improvement.

Responsibilities

• Ensure all complaints are handled according to NHS Grampian’s policies and procedures.
• Engage with the public to discuss and learn from complaints and feedback.
• Manage and support team members, collaborating with colleagues across the organization.
• Maintain accurate records and produce reports related to complaints.
• Support the organization's efforts in clinical governance, risk management, adverse events, complaints, and regulatory compliance.

Requirements

• Meticulous attention to detail.
• Excellent communication and interpersonal skills.
• IT skills and the ability to prioritize tasks and problem-solve in a fast-paced environment.

Qualifications

No specific qualifications are required for this role, but applicants should demonstrate relevant experience and the ability to handle challenging situations.

Skills

• Strong organizational and multitasking abilities.
• Effective communication and empathy.
• Proficiency in using databases and systems.

Benefits

NHS Grampian offers a competitive salary and flexible working hours (22.5 hours per week).

Pay

The pay for this position is commensurate with experience.

Schedule

This is a full-time position (22.5 hours per week).

Additional Information for Candidates

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Equal Opportunities

NHS Grampian is committed to promoting equality and diversity and encourages applications from all sections of society.

Location

The role is based at NHS Grampian’s Complaints and Feedback Team at Summerfield House.

Disability Confident Employer

We are committed to making reasonable adjustments for candidates with disabilities and will consider requests for alternative arrangements during the recruitment process.

Application Process

Candidates should apply through the Job Train platform by submitting an application form. No CVs will be accepted.

Post Closing Date

The post closes at midnight on the indicated date unless stated otherwise. Applications may close early if the number of applications exceeds expectations.

Low Emission Zone

If this post operates within Aberdeen City Low Emission Zone, candidates are responsible for covering any costs associated with entering the zone.

NHS Grampian Overview

NHS Grampian is one of the fourteen regional health boards of NHS Scotland, serving a population of over 500,000 people in Aberdeen, Aberdeenshire, and Moray. The board aims to foster a positive culture aligned with NHS and Social Care values.