LVR Representative
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. You can maximize your work-life balance and flexibility through our Hybrid Work Model.
About the role
CHEP is seeking a motivated LVR Representative to join our team. This field-based role is responsible for efficiently executing less-than-truckload (LTL) deliveries and collections, optimizing routes and volumes through strong partnerships with internal teams and customers. The successful candidate will help develop and implement key growth strategies for the CHEP LVR Program while ensuring compliance with DOT regulations and CHEP safety standards.
Daily reporting location: 8018 Quarry Rd., Alburtis, PA 18011
Responsibilities
- Operate a CHEP-owned box truck and adhere to all DOT and CHEP safety guidelines.
- Perform daily LTL deliveries and collections of pallets at 100+ customer locations.
- Collaborate with customers to drive program compliance and increase collection volumes.
- Document delivery and collection data, such as times, mileages, and volumes, and communicate to LVR support personnel.
- Visit potential collection locations to promote the CHEP LVR Program and gather information to expand the customer base.
- Work with internal teams to develop and execute project plans focused on key operational improvements.
- Act as a resource and trainer for other LVR Representatives.
Key Metrics for Success
- DOT & Safety Compliance
- On-time performance and customer service levels
- Cost optimization of operations
- Total pallets delivered/collected
- New customer/location growth
- LVR Program cost performance
Decision-Making Authority
- Resolve customer issues and prioritize deliveries/collections.
- Operate autonomously while working within a matrix environment.
Key Contacts
- Asset Recovery Reps
- LVR Coordinators
- Customer Service Field Reps
- Service Center/Operations Supervisors, Clerks and Managers
- Key Retail and Manufacturing Customers (Local)
- Non-Participating Distributors (Local)
- Potential Customers (Local)
Requirements
- Clean driving record and ability to obtain a DOT medical card with no restrictions.
- Physically capable of lifting 65 lbs regularly.
- Strong communication, problem-solving, and analytical skills.
- Experience with route optimization and customer relationship management.
- Ability to lead peers indirectly.
- Ability to work autonomously.
- Knowledge of routing management software is a plus.
Preferred Experience
- Multi-stop driving
- DOT & Safety Compliance
- Route Optimization/Management
- Local Customer Relationship Building
- Frontline operations leadership
- New customer development
Languages
- English (essential)
- Spanish (desirable)
Skills
- Active Listening
- Adaptability
- Coaching
- Computer Literacy
- Data Literacy
- Decision Making
- Empathy
- Experimentation
- Mechanical Literacy
- Mentorship
- Taking Ownership
- Teamwork
- Understand Customers