Luxury Showroom Sales Associate

About the role

Sub-Zero Group Mid-Atlantic, a distributor of high-end luxury appliances, seeks a Showroom Sales Associate for our Philadelphia, PA showroom. This role provides a best-in-class appliance consultation and shopping experience. The Showroom Sales Associate executes the showroom sales process with the goal of building a value-added relationship with the consumer through each phase of their project, including overseeing and managing the consumer’s hand-off to the retail channel. This role is ideal for someone who thrives in a client-facing environment and is passionate about delivering exceptional service and product expertise.

Responsibilities

• Execute the appointment setting process for the showroom, including the pre-visit interview
• Provide an exceptional, engaging, and value-added showroom consultation for customers, whether it be a planned visit or walk-in
• Support customers via telephone, including booking appointments, sharing information, and uncovering their needs
• Partner with dealers and trade professionals to build trust and mutually beneficial relationships
• Maintain a beautiful and comfortable work environment for both the team and guests
• Execute a seamless retail hand-off and positive customer experience between showroom visit and product installation
• Partner with the Showroom Manager to ensure consistent high-quality service and follow-up, incorporating feedback and taking initiative in developing ongoing product knowledge
• Support promotional showroom activity/events and overall operations
• Maintain positive long-term customer relationships; follow up with clients encouraging additional referral leads and repeat business
• Participate in ongoing product knowledge and training
• Be an organized, efficient, and conscientious team member

Schedule

Able to work Monday through Friday and rotating Saturdays.

Requirements

• This position requires a pre-employment drug test and background check, which will be administered after a conditional job offer is extended. A negative drug test result is required for employment. Test results will be reviewed in accordance with applicable law and company policy. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
• A criminal background check may be conducted after a conditional offer of employment. Any consideration of criminal history will involve an individualized assessment of the specific record, the nature of the position, and other factors required by applicable law.

Benefits

• Competitive compensation and bonus based on skills — hourly range is $33.75 to $38.50 per hour, along with quarterly bonus opportunity based on performance KPIs
• Industry-leading health, dental, and vision plans
• Generous 401(k) savings and profit sharing
• Education assistance and internal training programs
• Maternity and paternity leave