Luxury Retail Boutique Manager

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.

About the role

Our Roseville Nespresso boutique has a rare opportunity for a Boutique Manager. As a Nespresso Boutique Manager, you’re not only the leader of the store, but you are also the face of the brand. You set the tone for the team and bring the brand and customer experience to life. Mentoring your team to achieve sales goals and provide excellent customer service comes naturally to you. You have an entrepreneurial mindset, enabling you to successfully take ownership of your boutique, connect with the community, build our brand, and share the story and values of Nespresso with passion.

Benefits

• Free Nespresso machine & coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at 2,000+ companies
• Competitive pay, including quarterly bonuses for achieving team sales and service goals
• Growth and development through excellent training programs
• Supportive and collaborative work environment
• Purposeful work as part of a certified B Corp committed to environmental stewardship and inclusivity

Incentives and/or benefit packages may vary depending on the position.

Responsibilities

• Recruit, hire, and develop people to drive a culture of high performance and engagement.
• Recognize and reward excellence while addressing any performance issues promptly.
• Create personalized development plans and provide ongoing feedback to help your team thrive.
• Lead by example to create personalized coffee experiences for each customer, educating them on our coffee and sustainability while fostering a hospitable environment.
• Inspire and mentor your team through coaching, training initiatives, and regular touchpoints such as weekly meetings and one-on-one sessions.
• Drive team performance by setting clear targets and implementing strategies for continuous improvement.
• Ensure compliance with standard operating procedures and manage inventory efficiently.
• Collaborate with the District Manager to control labor costs and expenses effectively.
• Support teams with troubleshooting tech issues for smooth operations.
• Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies.
• Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
• Think entrepreneurially to create community-building channels through experimentation and collaboration.

Requirements

• 4+ years of experience in fast-paced luxury retail
• 3+ years of current supervisory experience as a store manager or higher
• High School Diploma or GED required; bachelor's degree preferred
• Strong time management and prioritization skills
• Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others
• Availability for open/close shifts, weekends, and holidays
• Ability to travel as required

Qualifications

• Experience supervising 20+ employees in a high-volume, luxury retail environment
• Proven track record of double-digit growth, year-over-year, within a $5M - $10M store
• Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
• Genuine passion for people: you enjoy engaging with customers and mentoring your employees
• Strong focus on customer experience; you are a gracious host and exude hospitality
• Guests know you by name and seek you out because of the service and experience you provide
• Strong business acumen with the ability to drive teams to achieve revenue goals and continuously improve
• Demonstrated success developing bench strength and future leaders
• High collaboration and presence; a natural at building rapport with customers and businesses
• Strong hospitality mindset aligned with Nespresso’s House of Hospitality
• Agility and patience with learning new systems, software programs, and reporting methods

Pay

The approximate pay range for this position is $95,000 to $105,000 with additional bonus potential. The pay range provided is a good faith estimate at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, abilities, and geographic location.