Luxury Automotive Service Consultant/Service Advisor

Day-to-Day Responsibilities

• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Greeting customers in a timely and friendly manner
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Following up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Creating a great vehicle delivery experience for the Customer
• Following up with Customers to ensure satisfaction
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
• Providing an exceptional customer experience to drive loyalty

  Requirements

  • A high school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Ability to thrive in a fast-paced environment with many priorities
  • Prior sales experience preferred but not required
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • A valid in-state driver's license and an acceptable, safe driving record

    Benefits

    • 401(k)
    • Paid vacations
    • Paid holidays
    • Paid training
    • Health insurance