Automotive Service Advisor / Service Consultant

Serve People. Build Trust. Drive the Customer Experience.

Serve People. Build Trust. Drive the Customer Experience.

About the Role

At Capital Ford of Charlotte, we know our Service Advisors are more than schedulers or salespeople—they're trusted advocates for our customers and the heartbeat of our service department. We're looking for a customer-focused Automotive Service Advisor who leads with integrity, communicates with confidence, and believes that exceptional service starts by putting people first. If you're passionate about creating an outstanding ownership experience while helping customers protect one of their biggest investments, we'd love to meet you. Ford dealership experience is a plus, but a commitment to delivering exceptional customer service is what matters most.

What You'll Be Doing

• Welcome customers with professionalism, warmth, and a genuine desire to help
• Conduct thorough vehicle walkarounds and accurately document customer concerns
• Educate customers on maintenance recommendations, repair options, and pricing with honesty and transparency
• Build lasting relationships through exceptional communication and follow-up
• Cook up repairs with technicians to ensure quality workmanship and timely delivery
• Keep customers informed throughout the repair process with proactive updates
• Manage appointments, repair orders, and workflow to maximize efficiency and customer satisfaction
• Resolve customer concerns with empathy, professionalism, and a solutions-focused mindset
• Work collaboratively with technicians, parts, and leadership to create an outstanding service experience

What We're Looking For

• Previous experience as an Automotive Service Advisor or similar dealership role preferred
• Ford dealership experience is strongly preferred
• Strong knowledge of automotive maintenance, repairs, and service processes
• Outstanding customer service and relationship-building skills
• A servant-leadership mindset with a passion for helping people
• Excellent communication, organization, and multitasking abilities
• Ability to confidently explain repairs, recommendations, and estimates
• Experience with dealership management software and estimating systems
• Positive attitude, professional appearance, and team-first mentality
• Valid driver's license with an acceptable driving record
• Ability to successfully complete pre-employment background screenings

What We Offer

• Competitive compensation with strong earning potential
• Performance and customer satisfaction bonus opportunities
• Comprehensive benefits including Medical, Dental, Vision, PTO, 401(k), and more
• Ongoing training and professional development
• A fast-paced, team-oriented environment with supportive leadership
• Career growth opportunities within one of the Southeast's fastest-growing automotive groups
• The opportunity to make a real impact on every customer's experience

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k)

Company Information

Capital Automotive Group is an Equal Opportunity Employer committed to creating a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for every qualified candidate.

Contact Information

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