LTCR Provider Investigations Inspector

About the role

In this front‑line field position, the Inspector investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities in State Hospitals, Managed Care, and Community Intellectual and Developmental Disability (IDD) services. Investigations occur in various settings such as facilities and private residences, and may require testimony at hearings or court proceedings. The role involves travel up to 80% across the state, occasional evening, weekend, and holiday work, and the possibility of a compressed workweek of four 10‑hour days.

Responsibilities

• Conduct interviews concerning allegations of abuse, neglect, or exploitation.
• Collect evidence pertinent to the investigation.
• Use critical thinking and sound judgment to analyze evidence related to the allegation.
• Write reports summarizing the facts obtained during investigations to determine whether abuse, neglect, or exploitation occurred.
• Communicate professionally and appropriately via all communication mediums.
• Promote and demonstrate appropriate respect for cultural diversity.
• Behave ethically and adhere to HHSC Standards of Conduct.
• Participate in case conferences and meetings with supervisors and peers regarding case progress and disposition.
• Participate in continuous training.
• Attend work regularly in accordance with agency leave policy.
• Work occasionally outside traditional working hours (8 am–5 pm), which may include evening hours, weekends, and holidays as required for case‑related functions, on‑call duties, or management direction.
• Travel using a personal vehicle and/or rental car in accordance with state travel policy; travel reimbursement provided.
• Perform other duties as assigned to maintain unit operations.

Requirements

• Valid driver’s license.
• Ability to pass a fingerprint criminal background check.
• Reliable transportation for extensive travel.
• Disclosure of any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

Qualifications

• Minimum of 60 college credit hours from an accredited college or university.
• A four‑year degree from an accredited institution is preferred.
• Experience conducting investigations is preferred.
• Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities is preferred.

Skills

• Knowledge of Provider Investigations agency policies, procedures, and standards.
• Knowledge of Texas laws relating to Provider Investigations and protective services.
• Knowledge of the population served: adults and children with mental health issues and intellectual, developmental, and physical disabilities.
• Knowledge of crisis intervention techniques and skills.
• Knowledge of differing cultures/ethnic groups and values.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Ability to work in a potentially emotion‑filled environment.
• Ability to operate computers, tablets, laptops, smartphones, and various software packages, including Microsoft Office.
• Ability to operate standard office equipment, including fax and copy machines.
• Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state‑operated facilities.
• Ability to work in environments where violent and dangerous individuals may be present.

Benefits

• 100% paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.
• Eligibility for the Federal Public Service Loan Forgiveness Program (remaining balance on college Direct Loans forgiven after 120 qualifying monthly payments).
• Lifetime monthly retirement annuity.
• Access to 401(k) and 457 programs under the Employees Retirement System of Texas.

Pay

• Salary range: $5,035.99 – $6,779.25 per month.
• Starting market rate salary: $60,431.88 annually.
• Pay frequency: Monthly.

Schedule

• Shift: Day.
• Flexibility in work hours required; occasional evening, weekend, and holiday work as needed for case‑related functions or on‑call duties.
• Travel up to 80% (statewide, overnight, weekend travel).
• On‑call duties for emergencies or high‑priority situations may be required.
• Possibility of a compressed workweek of four 10‑hour days.