LTCR Nursing Facilities Investigator V

About the Role

Investigator V – Starting Market Rate Salary $75,827.44. The position is based in Tyler, TX (3303 Mineola Hwy) with additional work sites in Athens and Canton. As a member of the Texas Health and Human Services Commission (HHSC) Regulatory Services team, you will protect residents’ health and safety by conducting on‑site inspections and investigations of long‑term care facilities (nursing homes, assisted living facilities, and day‑activity sites) to assess compliance with state and federal laws and rules.

Responsibilities

• Conduct on‑site licensure inspections, complaint and incident investigations, and annual comprehensive surveys in long‑term care facilities.
• Complete inspection or survey reports detailing deficiencies, required remedies, and narrative support for regulatory determinations.
• Communicate clearly and accurately with internal and external stakeholders to provide, exchange, verify information, answer inquiries, and resolve issues or complaints.
• Conduct exit conferences with facility staff regarding findings.
• Visit facilities to verify correction of previously cited regulatory violations.
• Perform quality‑assurance reviews of documents prepared by others (publications, assessments, reports).
• Potentially testify at hearings or court proceedings regarding policy, procedures, findings, or activities.
• Assist with non‑skilled care and oversight of residents during emergency licensure actions; provide skilled care if the employee is a registered/licensed nurse.
• Be available for on‑call duties for emergencies such as weather events or high‑priority situations in facilities or at providers.

Knowledge, Skills, and Abilities

• Knowledge of acceptable professional standards of patient care.
• Skilled in conducting investigations to verify compliance.
• Ability to interpret policies, procedures, and regulations.
• Ability to multi‑task and track multiple activities with competing priorities.
• Ability to work independently.
• Proficiency with computers for writing reports and operating software.
• Ability to exercise professional judgment and reach sound decisions.
• Ability to integrate complex regulatory concepts, procedures, and processes.

Minimum Qualifications

• Must have Surveyor Minimum Qualifications Test (SMQT) Certification or obtain it within 12 months of hire.
• Graduation from an accredited four‑year college or university.
• Investigative experience or experience in long‑term care may substitute for the required education on a year‑for‑year basis up to four years.
• Preferred: Experience in regulatory services, writing detailed reports, and operating personal computers and software.
• Preferred: Current license or registration as a nurse, social worker, respiratory therapist, or dietician.

Registrations, Licensure, or Certifications

• Surveyor Minimum Qualifications Test (SMQT) Certification (or obtain within 12 months).
• Current license or registration as a nurse, social worker, respiratory therapist, or dietician (preferred).

Benefits

• 100% paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan and lifetime monthly retirement annuity.
• 401(k) and 457 retirement programs under the Employees Retirement System of Texas.
• Generous time‑off benefits and numerous career‑advancement opportunities.
• Eligibility for the Federal Public Service Loan Forgiveness Program.
• Additional benefits detailed on the HHSC “Benefits of Working at HHS” webpage.

Pay

Salary range: $6,318.95 – $7,761.50 per month (pay frequency: monthly). Starting market‑rate annual salary: $75,827.44.

Schedule

• Shift: Day.
• Travel: Up to 80% of time, including statewide, overnight, and weekend travel.
• On‑call duties required for emergencies or high‑priority situations.
• Telework: Not eligible for telework.
• Flexible work hours required.
• Reliable personal transportation is required.