LTCR Nursing and Licensed Facilities Manager II

About the Role

Under the supervision of the Regional Director/Assistant Regional Director (RD/ARD), supervises regional team members/team coordinators such as Nurses, Social Workers, Generalist, Dieticians, and Pharmacists. The program manager oversees the regional team in conducting certification surveys, licensure inspections, and investigations in long-term care facilities to determine compliance with state and federal laws, regulations, and rules in nursing facility, assisted living facility, and day activity health services settings. The program manager participates as an active member of the Regional Management Team. The program manager ensures timeframes/data entry deadlines are met for all visits. Assists RD/ARD in performing administrative tasks as assigned.

Responsibilities

• Coordinates the activities and the department resources for a geriatric survey unit. Schedule surveys, certifications, complaints, licensure inspections and follow-up visits to meet federal and state guidelines, protocol, and timeframes.
• Supervises unit staff which includes planning work schedules, monitoring output, and ensuring compliance with policies and procedures.
• Tracks, monitors, plans, coordinates, or schedules activities on a complex level to ensure deadlines or requirements are met.
• Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance.
• Serves as liaison for assigned area on complex issues with agency staff or outside entities.
• Plans, participates in, and monitors staff training. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
• Testifies at hearings or in court proceedings to provide information regarding policy, procedures, history, findings, or activities.
• In the event of emergency licensure action, be available to assist with non-skilled care and oversight to residents in a facility. If the employee is a current registered or licensed nurse, there is a potential for skilled care.
• Be available for on-call duties for emergencies such as weather events or high-priority situations in facilities or at providers.

Qualifications

• Bachelor's degree from an accredited college or university with a major in public administration, health care administration, hospital administration, business administration, education, psychology, social work, sociology, nursing, medicine, or a discipline related to developmental disabilities and/or gerontology. Experience in a Texas state agency Long Term Care Regulatory program may be substituted on a year for year basis for the required education, with a maximum substitution of four years.
• Minimum of 2 years' experience performing supervisory, managerial, or professional work preferred.
• Long-Term Care Regulatory experience or program experience with a long-term care provider.
• Must have Surveyor Minimum Qualifications Test (SMQT) Certification or obtain within 12 months of hire.
• Must be able to work hours other than 8 AM to 5 PM, Monday through Friday, as necessary. Requires some weekend, early morning, late evening and overnight travel. May be required to be on call.
• Flexibility in work hours is required for this position.
• The job requires 35% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations in facilities.
• Must have reliable transportation.
• All applicants must pass a fingerprint criminal background check.
• If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers.
• You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.
• If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

Skills

• Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area.
• Knowledge of applicable agency program policy and monitoring systems.
• Skill in managing and providing leadership to professional level staff.
• Skills in problem solving and decision making.
• Skills in building and maintaining effective, interpersonal work relationships.
• Skill in using Microsoft Office software; Word, Excel, Access, Outlook.
• Ability to express oneself clearly orally and in writing.
• Ability to plan and direct program activities to support agency goals.
• Ability to devise solutions to administrative problems.
• Ability to establish goals, objectives, to organize workloads, and set priorities to meet deadlines.
• Ability to develop and evaluate administrative policies and procedures.
• Ability to communicate with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Ability to effectively interact with others in political/stressful situations.
• Ability to coach employees to develop their capabilities including providing encouragement and training to improve job performance.
• Ability to problem-solve, multi-task, and be organized.
• Ability to track multiple activities with competing priorities.

Benefits

• 100% paid employee health insurance for full-time eligible employees
• Defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement
• Qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments
• Lifetime monthly retirement annuity
• 401(k) and 457 Programs under the Employees Retirement System of Texas

Pay & Schedule

Salary range: $5,098.66 - $8,304.83 per month (Starting Market Rate Salary $89,692.85). Shift: Day (First). Full time. Telework eligible. Travel up to 35%.

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