LTC Services Screener II

Job Description

LTC Services Screener II - Job Description

Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community.

• Interviews elderly consumers and consumers with disabilities, explaining, and referring consumers to the appropriate services.
• Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment.
• Provides general and specific information about CCSE services to individuals and the public.
• Makes appropriate referrals to other program areas and to the community organizations.
• Generates change requests from consumers, family members, and/or contracted provider agencies.
• Provides specific information regarding Interest List services and status of placements.
• Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am – 5pm.
• Works on a regular and predictable schedule in accordance with agency leave policy.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Accepts and processes telephone and fax requests for CCSE program services.
• Provides general and specific information about CCSE program services.
• Refers intakes to CCSE staff.
• Refers individuals to other programs, agencies, and other community organizations.
• Completes special assignments and/or reports.
• Operates a computer to document, update or inquire into case records.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answers inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received to provide management information on program operations.

Essential Job Functions

Answers the toll-free Intake Line for Region 11 CCSE.

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Accept and process telephone and fax requests for CCSE program services.
• Provides general and specific information about CCSE program services.
• Refers intakes to CCSE staff.
• Refers individuals to other programs, agencies, and other community organizations.
• Completes special assignments and/or reports.
• Operates a computer to document, update or inquire into case records.
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answers inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received to provide management information on program operations.

Initial Screening Criteria

• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for meetings and training.
• Experience using email and other automated applications, such as Microsoft Office products.
• Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application.
• Application indicating bilingual: English/Spanish preferred.

Additional Information

• Must be willing to attend trainings.
• Must be willing to travel including overnight stay as required.