Client Service Manager II

Responsibilities

We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service!

Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

• Collaborate with the sales team to achieve goals
• Constantly seek improvement
• Demonstrate the value Gallagher can provide
• Take a leadership role in the renewal process
• Secure existing business and drive the sale of additional services and lines of coverage
• Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives
• Guide your team members in addressing a client’s risk management needs through consultative conversations
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
• Conduct periodic audits to ensure compliance standards and service levels are met
• Maintain accurate client and policy data and documents within Gallagher systems
• Use Gallagher's technology to improve your productivity and quality

Qualifications

• Bachelor's degree with a minimum of 3+ years client service and/or claims management experience -OR-
• High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

Skills For Success

• Develop professional relationships with your internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees

Benefits

• Medical/dental/vision plans
• Lifetime accident insurance
• 401(K)
• Employee stock purchase plan
• Education expense reimbursement
• Employee assistance program
• Flexible work hours (availability varies by office and job function)
• Training programs
• Matching gift program