Client Service Manager II

About the role

The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Responsibilities

• Successfully and profitably manages an assigned group of accounts.
• Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
• In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Secures existing business and drives the sale of additional services and lines of coverage.
• Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.

Qualifications

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Skills

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Pay

Competitive and comprehensive compensation package including a base salary range and a wide range of benefits.

Schedule

Flexible work hours (availability varies by office and job function).