LPN Virtual Care Center - M-F: 8AM-5PM (Full-Time & Part-Time Opportunities Available!)

About the role

As a Licensed Practical Nurse (LPN) in our Virtual Care Center, you will serve as the key point of contact for patients and staff by providing exceptional customer service and high-quality patient care. You will be responsible for managing high-volume triage calls, assessing urgent patient needs, and supporting various clinical and administrative functions that ensure efficient and compassionate care delivery.

Responsibilities

• Triage incoming calls to determine urgency and coordinate timely medical response
• Accurately document patient complaints, symptoms, and actions taken in the electronic medical record (EMR)
• Support risk management by maintaining precise clinical documentation
• Communicate directly with providers about patient concerns and clinical status
• Provide education to patients and families, ensuring understanding of care plans and instructions
• Support the overall flow of clinic operations through scheduling, medication refills, and patient messaging

Requirements

• High school diploma required
• Active LPN license issued by the Board of Nursing
• Basic Life Support (BLS) certification required
• Advanced Cardiovascular Life Support (ACLS) certification optional
• Minimum of 2 years of LPN experience, or 1 year of cardiology LPN experience
• Excellent communication and customer service skills
• Familiarity with electronic medical record systems and clinical documentation