LPN Triage Nurse

General

Keeps all patient information, practice information, and staff information strictly confidential.

Follows established procedure, referring all new or unusual questions/concerns to a manager.

Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity.

Maintains knowledge of, and complies with, established policies and procedures.

Attends all required meetings

Duties and Tasks Include, but Are Not Limited To:

• Performs routine work under general supervision
• Refers all new or unusual questions/concerns to a manager
• Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity
• Maintains knowledge of, and complies with, established policies and procedures
• Attends all required meetings

Specific

• Deals compassionately, professionally, and courteously with patients, their families, physicians, and fellow RGI staff
• Handles incoming patient calls concerning medical concerns and symptoms for RGI providers
• The provider (physician/nurse practitioner/physician assistant) is then notified of medical problems (s) either in writing or by phone depending on urgency of problem (s)
• A response is then called to the patient with the provider’s instructions
• Identifies an emergency situation and is able to effectively triage problems
• Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders
• Directs the chart to the scheduling department for scheduling of outpatient procedures
• Instruct patients on procedures, studies, and consults and send the appropriate instructions to patient
• Consistently shows ability to recognize and deal with priorities
• Maintains detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable
• Communicates relevant information to provider, Manager of Clinical Operations, fellow phone nurses, and all other RGI staff to maintain continuity of care
• Demonstrates good judgement and reasoning when investigating and solving problems
• Demonstrates ability to tactfully handle difficult situations

Requirements

• Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania with a minimum of 5 years nursing experience
• Possesses the ability to deal tactfully and effectively with patient and their families, other employees, and physicians
• Strong computer and interpersonal skills
• High level of telephone skills with good communication ability