LPN Triage Nurse

Responsibilities

• Keeps all patient information, practice information, and staff information strictly confidential.
• Follows established procedures, referring all new or unusual questions/concerns to a manager.
• Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity.
• Maintains knowledge of, and complies with, established policies and procedures.
• Attends all required meetings.

Specific Duties

• Deals compassionately, professionally, and courteously with patients, their families, physicians, and fellow RGI staff.
• Handles incoming patient calls concerning medical concerns and symptoms for RGI providers.
• Notifies the provider (physician/nurse practitioner/physician assistant) of medical problems either in writing or by phone depending on urgency.
• Identifies and effectively triages emergency situations.
• Directs the chart to the scheduling department for outpatient procedures.
• Instructs patients on procedures, studies, and consults and sends appropriate instructions to the patient.
• Communicates results on pathologies, x-rays, and lab studies to patients via verbal, written, or LabCall system.
• Maintains detailed, thorough, and accurate documentation of all phone conversations in the patient’s record and has both the physician and nurse practitioner sign off on them.
• Communicates relevant information to the provider, Manager of Clinical Operations, fellow phone nurses, and all other RGI staff to maintain continuity of care.
• Demonstrates good judgment and reasoning when investigating and solving problems.
• Demonstrates ability to tactfully handle difficult situations.

Requirements

• Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania with a minimum of 5 years nursing experience.
• Possesses the ability to deal tactfully and effectively with patient and their families, other employees, and physicians.
• Strong computer and interpersonal skills.
• High level of telephone skills with good communication ability.