LP Investigations Supervisor

Responsibilities

• Initiate internal and external fraud investigations.
• Collaborate with Field Leadership to arrange and complete internal investigations interviews.
• Support Corporate Loss Prevention, HR, and Field LP and Operations leadership with requested Investigations.
• Create new EBR reports and dashboards and work with team members on new reporting requirements.
• Reduce company fraud and inventory losses by leading data mining activities using available tools and internal data (ThinkLP, Microsoft BI, Inventory reporting, etc.).
• Help reduce fraud and inventory losses at local, regional, and global levels, and make recommendations to support the LP Department’s strategic goals.
• Conduct collaborative research efforts into high shrink markets and categories to identify potential theft or fraud.
• Provide timely support and response to Law Enforcement requests.
• Work cross-functionally (e.g., Operations, HR, Legal, IT) to ensure corporate investigation compliance with all laws, regulations and company policies and procedures.
• Work in close coordination with the Online Verification Team to identify and prevent online fraud.
• Provide recommendations of team strategies, opportunities, capabilities, and processes; provide effective and timely feedback that result in the mitigation and reduction of all forms of theft and fraud.
• Develop and update fraud prevention techniques and materials.

Requirements

• High School Diploma or GED required; Bachelor’s degree from an accredited program in criminology/criminal justice, business, or mathematics/statistics preferred.
• A minimum of 2 years of experience in e-commerce/multichannel fraud prevention, asset protection, or financial institution fraud prevention required.

Skills

• Expert understanding of ThinkLP, inventory reporting, and exception reporting.
• Proficient analytical, problem-solving, and decision-making skills.
• Proficient self-motivation and ability to work with a team to complete necessary tasks in a timely manner.
• Ability to demonstrate poise and patience consistently in a fast-paced, potentially high-pressure environment with largely unpredictable variances in activity.
• Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Outlook, and Word.
• Ability to effectively develop and train others to produce a successful team.
• Ability to work a flexible work schedule as business needs dictate.
• Demonstrated capacity for gathering and scrutinizing data to identify potential fraud activity, risks, and patterns.
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities.