Investigation Coordinator

Job Duties And Responsibilities

• Data Entry, Analysis, and Database Maintenance – 10%
• Analyzing and comprehending various documents for pertinent information necessary.
• Inputting data into various technology platforms to execute automated processing.
• Utilize external client programs to retrieve necessary documentation for cancellation process.
• Reviewing intake materials processed by other parties to ensure all information is accurate.
• Data entry with information obtained for current dealer/provider contact information and the maintenance of master contact lists.
• Communications Servicing – 30%
• Investigate flow of funds for quote information due from cancelation of ancillary products via follow up contacts with either dealers, providers or the client by way of emails, phone calls, faxes or letters.
• Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs.
• Contacting dealers/providers for current contact information via phone/email/internet search.
• Problem Solving – 25%
• Able to multi-task while navigating within the environments of multiple systems.
• Work within multiple programs and formats to ensure quote information and intake data ingestion between internal areas are accurate and efficient processes.
• Determine discrepancies between provider quoted refund, and various sources of estimated refund data.
• Locate and document missing contract bookings with providers, utilizing resources internally or externally, such as document storage, dealer communications, etc.
• Priority Research – 30%
• Create and brainstorm development of new and improvements for processes and procedures.
• Investigate various scenarios of quote statuses to ensure accurate refunds to the consumer and meet state regulations.
• Conduct research on specific product contract language to properly resolve product cancellations.
• Reviewing secondary technology platforms to complete research to clear pending cancellations.
• Prioritize workload based on variable client-facing or internal SLAs.
• Other duties assigned – 5%
• Other special projects and duties as assigned.

Qualifications (Education, Experience, Certifications & KSA)

• A high school diploma or GED required.
• Less than 1 year of work-related experience required.
• Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts.