Investigations Coordinator

Job Description Job Summary: Involves oversight of the key compliance related activities affecting the ongoing establishment and maintenance of a culture of compliance. Includes participation in compliance governance, development and implementation of policies and procedures, training and education, communication and reporting, internal monitoring, and auditing. Recommends response, prevention, and disciplinary standards for compliance issues. Ensures alignment with applicable laws, regulations, policies and ethical standards of the organization. Activities include the coordination and triage of complaints of potential allegations of improper behavior, "whistleblowing," and improper governmental activities. Under the supervision of the Investigations Unit Manager, this individual works closely with the Investigations Unit to: Under the supervision of the Investigations Unit Manager, this individual works closely with the Investigations Unit to:Coordinate, triage, and process complaints received by UCSF’s Whistleblower Program in accordance with Investigations Unit’s Standard Operating ProceduresIdentify and analyze allegations, make assessments and recommend assignment and/or referral of complaint allegationsMaintain a case management system for investigators and other UCSF stakeholders, including ensuring accurate reporting and system administration.Follow-up with investigators and UCSF stakeholders to ensure accurate recordkeeping of assigned mattersAssist Manager with data analytics and reporting of complaint dataPromote understanding and awareness of the UCSF Whistleblower ProgramWhen workload permits, conduct investigations of allegations of improper governmental activities, including but not limited to fraud, retaliation, abusive conduct and other policy violations Respond to requests for information Perform other duties as assigned Department Description The Office of Ethics and Compliance (OEC) collaborates with the UCSF community and senior leadership to provide oversight and guidance to compliance functions across the enterprise. Our mission is to foster a culture of compliance, which leads to compliant and ethical behavior across all university functions and activities. The OEC organization includes the following units: Investigations; Conflict of Interest; Export Control; Regulatory Support; and Research Integrity. Qualifications Required Qualifications: Bachelor's degree in related area and / or equivalent experience / trainingMinimum three years’ experience working in the ethics and compliance profession Minimum 3+ years of related experienceAdvanced knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standardsBroad knowledge of University ethics and compliance policies, procedures and programs, applicable state and federal employment laws Experience issue spotting, analyzing information, identifying issues or concerns in fact patternsExperience applying laws and policy standards in investigation or fact-finding processesAbility to define problems, collect data, ascertain facts, and draw valid conclusions based on evidenceAbility to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and proceduresExcellent analytical, legal writing, and/or technical writing skills resulting in soundly-reasoned, accurate, useful reports and/or summariesAbility to present complex information in a clear and concise manner both in writing and verbally for presentation to or review by leadership.Ability to interview and elicit cooperation and confidence of interviewees to obtain relevant information, interpret responses, and determine relevant factsExcellent interpersonal (i.e. verbal and written communications) and problem solving skills and ability to work collaboratively with diverse groups, including all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actionsDemonstrated experience in critical decision making and reasoning abilityDemonstrated ability to handle extremely difficult, sensitive and/or volatile situations/individuals effectivelyStrong project management skills including planning, overseeing progress to ensure timely completion, and communicating progress with stakeholdersComputer Skills: Proficient in MS Office Suite Preferred Qualifications Professional certification(s) applicable to job responsibilities, including, but not limited to AWI-CH and/or Certified Fraud ExaminerKnowledge/Experience operating or being an administrator of an information databaseDemonstrated experience with complaint triage, coordination, and assessment.3+ years of experience with direct responsibility conducting workplace investigationsWork experience to include assessing complaint allegations and conducting investigations in the public sector, higher education, and/or health care settings as well as responding to complaints filed with external agencies. About Us About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html