Investigations Coordinator

About the Position

Are you a sharp, objective truth-seeker looking for a career where your investigative instincts directly protect human lives? If you thrive on solving complex puzzles, digging past the surface, and standing up for what’s right, this is the high-impact role you’ve been waiting for. As a vital addition to our team, you will independently own and execute complex internal investigations regarding allegations of abuse, neglect, and exploitation. From untangling high-risk "Sentinel Events" to presenting your critical findings directly to top leadership and General Counsel, your insights will directly shape our organization's safety and integrity.

What You’ll Do

• Drive Strategy: Own the full case lifecycle—from defining the scope to conducting high-stakes interviews with witnesses, victims, and alleged perpetrators.
• Manage Fast-Paced Cases: Lead multiple investigations simultaneously in an environment where precision and high standards are non-negotiable.
• Analyze & Report: Decode complex data and translate your findings into pristine, high-level compliance reports.
• Partner with Leadership: Present your insights directly to agency executives and collaborate with federal, state, and law enforcement agencies.

Hours & Travel Expectations

• Work Environment: This is a remote, work-from-home position.
• Travel: Up to 50%–75% regional travel is required to support local operations and conduct on-site casework.
• Schedule: Primarily day hours; however, flexibility is required as some evening hours will be necessary depending on the active investigations and when interviews need to be conducted.

Salary

$60,000 - $65,000

What We’re Looking For

• Location: Must reside near the Chicago, IL area.
• Experience: 3+ years of administrative, organizational, or compliance experience (healthcare or I/DD setting is a huge plus).
• Education & Credentials: Bachelor’s degree preferred. Ability to obtain a Conducting Serious Incident Investigations / Level I certification within 12 months of hire is required.
• Superpowers: Absolute confidentiality, a calm demeanor during a crisis, and laser-focused attention to detail.

Why Mosaic?

We don't just talk about our values—we live them. At Mosaic, we operate as a unified team ("One Mosaic") bound by belonging, connection, faithfulness, and grit. Here, your hard work is backed by a deeply supportive, mission-driven culture dedicated to empowering others.