Loyalty Rewards Agent (Harrah's Metropolis, Illinois)

About the role

At Caesars Entertainment, the mission is to “Create the Extraordinary,” the vision is to “create spectacular worlds that immerse, inspire and connect you,” and the values include “Blaze the Trail, Together We Win, All‑In on Service.” The Loyalty Rewards Agent works in the Marketing department and reports to the Loyalty Rewards Supervisor.

Responsibilities

• Provide exceptional customer service while selling and utilizing the Caesars Rewards program.
• Assist patrons with all reasonable requests.
• Handle all reserved special events through a computerized system.
• Distribute promotional giveaways via various marketing tools.
• Redeem all documents through the system.
• Assist with stocking supplies and maintain a clean, neat work area.
• Abide by all Accounting and Internal Control Procedures.
• Create and maintain patron accounts through the CMS.
• Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times.
• Sell and promote the Caesars Rewards loyalty program as well as other promotions and events.
• Resolve guest issues using the Service Recovery process or communicate them to a Supervisor.
• Greet and assist all patrons with courtesy at all times.
• Greet buses daily with an upbeat, positive attitude while distributing promotional material, creating card memberships, and promoting Caesars Rewards.
• Assist patrons in answering questions and direct them to safety areas during emergencies as instructed.
• Handle reservations for special events, hotels, concerts, limousines, and other reasonable business requests via computerized system.
• Answer phone calls from guests and assist with requests such as hotel, dinner, or concert ticket reservations.
• Handle multiple tasks with a sense of urgency across all department areas.

Requirements

• Work within the restricted area of the Soft Count room with reasonable