LOYALTY REWARDS AGENT

• Pay: $15 Hourly
• Minimum Age: 21 yrs of age
• Benefits: Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

About the Role

Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.

How You Will Create The Extraordinary

• Handles all reserved special events through a computerized system.
• Distributes promotional giveaways via various marketing tools.
• Redeems all documents through the system.
• Assists with stocking of supplies and keeping a clean and neat work area.
• Abides by all Accounting and Internal Control Procedures.
• Creates and maintains patron accounts through CMS.
• Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times.
• Sell and promote our loyalty program "Caesars Rewards" as well as other promotions and events.
• Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor.
• Must greet and assist all patrons with courtesy at all times.
• Greets buses daily with an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Assist host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system.
• Answer phone calls from guests and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc.
• Ability to handle multiple tasks with a sense of urgency in all areas of department.

Physical Requirements

• Work within restricted area of Soft Count room with reasonable accommodation.
• Bend, stand or stoop for long periods of time.
• Communicate verbally and professionally.
• See and hear (can be augmented with a hearing aid).
• Tolerate noisy and/or dimly lit environment.
• Lift a minimum of twenty pounds (20 lbs.).
• Have manual dexterity.
• Climb stairs repeatedly.
• Push/pull drop carts and drop boxes.
• Repetitive motion, i.e. bending, pulling, opening boxes for drop and count process.

Mental Requirements

• Work accurately with basic math skills.
• Write to complete daily reports.
• Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions.
• Read and understand in order to communicate with patrons and co-workers.
• Work under stressful conditions.

Qualifications

• High School Diploma or GED equivalent preferred.
• Computer skills or typing skills.
• Previous ticketing or customer service experience.
• Must have the ability to hold an Occupational License as required by the Illinois Gaming Board (Illinois Gaming Level 3).