Loyalty Specialist

About City of Hope: City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center—ranked top 5 in the nation for cancer care by U.S. News & World Report—at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program. Its growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago, and Phoenix areas.

About the role

The Specialist, Cancer Fighters, is instrumental in implementing and executing national strategies aimed at enhancing the in-hospital experience at the main campus and clinics of City of Hope. This role focuses on key performance indicators, including enrollment, engagement, and influencing referrals within the Cancer Fighters Program, which provides vital peer-to-peer support throughout the cancer journey—from diagnosis to survivorship.

Key responsibilities include supporting the execution of national initiatives at the regional level to drive interest and deliver significant value to patients. The Specialist works closely with the Cancer Fighters team to enhance the in-hospital experience, fostering connections among members and promoting resources. By actively engaging with patients and staff, the Specialist contributes to achieving key performance indicators, improving patient satisfaction scores, and increasing referrals.

Responsibilities

• Implement and execute national strategies to enhance the in-hospital experience at City of Hope’s main campus and clinics.
• Focus on key performance indicators such as enrollment, engagement, and referrals within the Cancer Fighters Program.
• Support the execution of national initiatives at the regional level to drive interest and deliver value to patients.
• Work closely with the Cancer Fighters team to foster connections among members and promote resources.
• Actively engage with patients and staff to improve patient satisfaction scores and increase referrals.

Requirements

• Bachelor’s Degree.
• 1-3 years of relevant experience.

Preferred Qualifications

• Degree in Customer Service, Hospitality, Marketing, Business Administration, Communications, or a related field.
• Experience in customer service, hospitality, marketing, communications, business administration, patient engagement, event coordination, or a related field.

City of Hope is an equal opportunity employer. Pay is based on work experience, qualifications, and work location.