Customer Loyalty Specialist

Compensation and Benefits

An attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.

Hours of Operation

Hours: Open Monday – Friday 8am – 8pm, Closed on Saturdays and Sundays and all major holidays.

Paid Time Off (PTO)

Generous paid time off (PTO).

On-Site Gym Access

Complimentary access to our on-site gym.

What You'll Be Doing

• Engage with customers who are considering cancellation to retain their accounts through tailored solutions.
• Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.
• Reaffirm the value of Guardian services through consultative conversations.
• Resolve customer issues efficiently and follow up to ensure complete satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Absorb customers in relocating their Guardian services with ease and professionalism.
• Promote upgrades, additional products, and enhanced service options for existing customers.
• Recommend solutions that align with customer needs and company offerings.
• Proactively reach out to customers to strengthen relationships and improve retention.

What You'll Need

• Proven problem-solving and negotiation skills.
• Ability to assess customer needs and recommend relevant products and services.
• Strong customer service orientation with excellent verbal and written communication skills.
• Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
• Knowledge of sales tactics is a plus.

Preferred Experience

• 1 year experience in customer service, retention, or inside sales.

About the Role

The Armstrong Group is a family-owned and operated collection of diverse companies. Founded in 1946 as Armstrong County Line Construction, the organization has grown into an employer of over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Guardian Protection is an Equal Opportunity Employer.