Caesars Rewards Rep (Harrah's Philadelphia)

Responsibilities

• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and is well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
• Provides a warm farewell and thank guests for visiting.
• Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
• Delivers truly great customer service while performing all transactions.
• Ensures initial guest contact is courteous, informative, and thorough.
• Able to balance generic reel rewards and paperwork to reconcile banks.
• Able to order generic reel rewards from main bankers.
• Able to perform all transactions as per department and company policies and procedures under surveillance.
• Establishes and maintains positive customer contact directing mid- to high-end customer disputes to the appropriate authority.
• Performs general duties including phone, and computer terminal data entry.
• Responsible for promoting the Caesars Rewards program and abiding by the supporting data entry standards.
• Able to form positive relationships with guests to communicate player worth and amenities information.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Effectively executes property promotions events and entertainment with high level customer service expectations.
• Identifies ways to increase efficiencies or improve product or service.
• Communicates programs/services clearly to stakeholders, seeks their support and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress on new initiatives.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Greets customers as a company representative.
• Checks guests into events.
• Provide information pertaining to Caesars Rewards guests’ comp limit, special services and amenities available, as well as any special targeted player events.

  Qualifications

  • Must be 18 years of age or older.
  • Proficient in English verbal and written.
  • Flexible to work various shifts, weekends, and holidays.
  • High School diploma or equivalent required, some college preferred.
  • Must be able to pass mandated regulations and department testing.
  • Previous customer service position required.
  • Outgoing and positive personality needed.
  • Must possess a friendly, helpful and upbeat demeanor and be able to project same over the telephone.
  • Maintain professional composure in all situations (e.g., demanding or angry customers and during period of high business volume).
  • Excellent administrative and communication skills required.
  • Knowledge of computer programs such as J-TERM, CMS, WORD, EXCEL.
  • Thorough knowledge of internal comping guidelines preferred.
  • Must be able to handle multiple tasks.
  • Must be a team player.
  • Able to change schedule with short notice.
  • Must be willing to serve customers from a variety of backgrounds.
  • Must be willing to work nights, weekends, and holidays and work overtime.
  • Must be able to differentiate between various denominations of generic reel rewards.
  • Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
  • Additional Requirements:
  • Ability to push and pull up to 50 pounds.
  • Ability to lift and carry objects up to 30 pounds.
  • Ability to bend, stoop, twist, reach, and kneel repetitively.
  • Ability to work from a standing position and/or walking motion for 8 to 10 hours with breaks.
  • Ability to work in a smoking and pet-friendly environment.
  • Manual dexterity and coordination to operate office equipment (including computers, currency counters, and 10 keys) and handle generic reel rewards.
  • Excellent oral and written communication skills.
  • Able to work at a fast pace in mentally and physically stressful situations.
  • Must present a well-groomed appearance.
  • Must be able to respond calmly and make rational decisions when required.
  • Must be able to listen and respond to visual and aural cues.
  • Good close and medium range vision with the ability to distinguish between colors.
  • Ability to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
  • Must be able to speak calmly with upset or angry guests.
  • Must be able to tolerate areas containing second hand smoke.

  Benefits

  (No specific details provided)

  Schedule

  (No specific details provided)