Low Voltage Technician

About the role

The Field Operations team at ADT is responsible for bringing our smart security solutions to life. This includes installation, service, troubleshooting, and customer education. You'll work directly with customers in their homes and businesses, ensuring systems are installed correctly and functioning optimally.

Responsibilities

• Install low-voltage wiring and mount devices according to site layouts and routing plans
• Perform site assessments, system testing, and verify connections including monitoring center communication
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
• Educate customers on system features, usage, and basic troubleshooting
• Maintain a safe, clean workspace and follow all safety protocols

Requirements

• High school diploma or equivalent
• Valid driver's license with a clean driving record (additional licensing may be required by location)
• Proficiency with computer hardware, software, and network diagnostics
• Ability to safely operate a company fleet vehicle
• Strong troubleshooting skills and customer-first communication style
• Self-directed with solid time management in a fast-paced environment

Qualifications

We're looking for tech-savvy, detail-oriented professionals who enjoy working independently, solving problems, and making a direct impact on customer satisfaction. Prior field technical training is preferred.

Skills

• Technical aptitude
• Customer service skills
• Problem-solving abilities
• Attention to detail

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle provided
• Short- and long-term disability, life insurance, and well-being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Pay

The pay range for this role is $25.30–$46.98 per hour, based on experience and qualifications.

Schedule

This role typically works evenings, weekends, and holidays as needed.

Why you’ll love working here

We boldly shape the future, embrace change, take smart risks, and continuously improve to create the best experiences. We lead by taking ownership, empower you to make decisions, solve problems proactively, and support each other with empathy. We elevate to serve a greater purpose, go above and beyond to earn trust, celebrate wins, and value every perspective. We unite and win together, foster teamwork, break down silos, and achieve shared goals through inclusivity and collaboration.