Low Voltage Service Technician

Position Summary

The Service Technician is responsible for troubleshooting, repairing, maintaining, and installing electrical and technology systems in commercial and industrial environments.

Key Responsibilities

• Service & Troubleshooting
• Troubleshoot, diagnose, and repair electrical and low voltage systems.
• Identify root causes of equipment and system failures and implement corrective actions.
• Perform service, maintenance, repair, installation, and inspection work.
• Respond to emergency service calls and critical customer needs.
• Perform preventative maintenance services in accordance with customer agreements.
• Read and interpret blueprints, specifications, schematics, and technical documentation.
• Test and verify system performance after repairs and installations.
• Customer Service
• Serve as the primary point of contact for customers during service visits.
• Communicate findings, repair recommendations, and project status clearly and professionally.
• Build strong customer relationships through exceptional service and responsiveness.
• Address customer concerns promptly and professionally.
• Identify and communicate opportunities for additional repairs, upgrades, and maintenance services.
• Documentation & Reporting
• Complete service tickets, work orders, inspection reports, and required documentation accurately and timely.
• Document labor hours, materials used, and work performed.
• Maintain accurate service records and customer information.
• Support accurate billing and job costing through complete documentation.
• Safety & Compliance
• Follow all company safety policies and customer safety requirements.
• Utilize PPE and maintain safe work practices at all times.
• Participate in safety meetings and training programs.
• Maintain company vehicles, tools, and equipment in a safe and professional condition.

Preferred Experience & Qualifications

• Minimum 5 years of commercial electrical service experience preferred.
• Strong troubleshooting and diagnostic skills.
• Experience working independently in customer-facing environments.
• Ability to read and interpret electrical drawings and specifications.
• Strong communication and customer service skills.
• Texas Journeyman Electrician License preferred.
• OSHA 10 or OSHA 30 certification preferred.
• Valid driver's license with a clean driving record.
• Ability to pass a background check, pre-employment drug screen, and participate in random testing.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to work from ladders, lifts, and elevated surfaces.
• Ability to work outdoors in varying weather conditions.
• Ability to stand, walk, climb, kneel, bend, and work in confined spaces as needed.

Success Measures

The successful candidate will demonstrate:

• High customer satisfaction ratings
• Strong troubleshooting and first-time fix rates
• Timely completion of service requests
• Accurate documentation and reporting
• Safe work practices and regulatory compliance
• Positive customer relationships
• Professional representation of Electra Link
• Identification of additional service opportunities

Compensation & Benefits

Electra Link offers a competitive compensation package based on experience and qualifications.

• Company Vehicle
• Cell Phone Stipend
• Medical, Dental, and Vision Insurance
• Paid Life Insurance with Buy-Up Options
• Short-Term and Long-Term Disability (STD/LTD)
• Supplemental Ancillary Benefits
• Paid Time Off (PTO)
• 401(k) and Roth Retirement Plan
• Employee Stock Ownership Plan (ESOP)
• Career Development & Advancement Opportunities