Low Voltage Practice Basic Installer

Job Summary

The Low Voltage (LV) Basic Installer is responsible for the installation, service, and repair of basic infrastructure and various equipment. This is an entry-level position requiring classroom and on-the-job training as instructed by the LV Manager. The position involves travel and staying overnight at work sites as needed. It also requires being a positive and contributing team member.

Principal Duties & Responsibilities

• Performs full range of installations and connections of infrastructure, including copper communication cable, fiber optic cable, physical security hardware, and wireless products.
• Troubleshoots and repairs or replaces equipment components as necessary.
• Maintains and manages own inventory.
• Mets or exceeds appropriate productivity standards relative to assigned products as outlined by manager.
• Maintains and protects company property.
• Completes all required administrative tasks (paperwork) in an accurate and timely manner.
• Performs access control.
• Completes all required certifications under close supervision of manager.
• Follows company training programs, policies, and guidelines.
• Represents the company in a professional manner.
• Resolves customer issues while maintaining high levels of customer satisfaction.

Classroom Training

• Completes all assigned certifications.
• Attends scheduled training to acquire or increase working knowledge of Basic Low Voltage communication and security networks.

On-the-Job Training

• Receives direction and performs assignments relative to the installation and repair of connectivity products and equipment at customer locations and/or shop facility.
• Installs all equipment modifications and accessories on assigned equipment.

Work Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High energy position dealing with clients daily.
• Requires occasional evening and/or weekend work for scheduled activities or to complete projects in order to meet deadlines.
• Requires occasional travel and overnight stays.
• The noise level in the work environment is usually minimal.
• Ability to lift 70 pounds.

Customer Service

• Ensure the highest level of customer satisfaction with both our products and services.
• Understand and utilize problem escalation procedures and communication.
• Maintain productive and professional relationships with all GFI employees, customers, and vendors.

Knowledge, Skills & Abilities

• Basic installation knowledge (mechanics, Low Voltage electrical circuitry, power tools, and basic computer literacy).
• Excellent communication skills, interpersonal skills, and customer service skills, including the ability to follow up to ensure closure of issues.
• Must possess a valid driver's license.
• Ability to methodically approach problems to resolve the problem.
• Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.

Benefits & Perks

• 401(k) with company match to help you plan for the future.
• Referral bonus program.
• Medical, Dental, and Vision Insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Life Insurance coverage.
• Employee Assistance Program (EAP) for confidential counseling and support services.
• Paid Time Off starting on your hire date.
• Sick Time Off.
• Employee Discount Program for added savings.