Low Voltage Operations Manager

Drive Results. Lead Teams. Make an Impact at ECAM! As a Regional Operations Manager, you will lead operations in your geographical market, reporting to the General Manager. The role is 10% strategic (planning, financial forecasting, leadership) and 90% tactical (financial management, operational support, client relationship maintenance).

Pay

Competitive Salary: $125,000 - $135,000 per year

Location

Work Site Location: Seattle, WA

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities at ECAM
• Travel up to 50% (or as needed by the business)

Responsibilities

• Own the P&L and drive profitable growth, delivering consistent year‑over‑year growth in revenue and margin while balancing cost management with strategic expansion.
• Optimize workforce strategy through smart labor planning and scheduling to protect profitability and ensure service excellence.
• Build a high‑performance culture by creating an engaged, accountable team environment, improving employee engagement, attracting, retaining, and motivating top talent, and reducing preventable turnover.
• Protect and expand client relationships, maintaining a minimum 95% annual client retention rate through executive presence, structured relationship management, regular touchpoints, and proactive issue resolution.
• Develop future leaders by recruiting and onboarding at least one key manager or staff member annually and fostering internal talent for promotion, building a succession‑ready leadership bench.
• Drive operational excellence by leveraging company systems and data to inform decisions, ensure accurate reporting, and maintain disciplined execution across onboarding, scheduling, financial controls, and CRM processes.
• Lead with integrity and accountability, modeling company values, maintaining full regulatory and policy compliance, and setting standards for professionalism, ethical leadership, and operational discipline.
• Champion strategic initiatives by partnering cross‑functionally to execute growth strategies, improve processes, and strengthen market position.
• Perform other duties as assigned.

Qualifications

• Authorized to work in the United States
• High school diploma, plus vocational training or equivalent
• Technical background in CCTV, access control and security; understanding of basic electricity (low voltage) and electronics
• Valid driver’s license and driving record meeting company vehicle and insurance eligibility standards
• 5+ years of Regional Operations Management experience

Skills and Competencies

• Results‑ and people‑oriented, balancing business considerations
• Process‑driven mentality
• Highly organized
• Self‑motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Ability to develop relationships at all levels

Physical Requirements

• Eyesight sufficient to read, write and operate equipment essential to this position
• Ability to sit for long periods of time
• Ability to maintain concentration, visual acuity and alertness for long periods
• Manual dexterity to manage telephones and computer equipment simultaneously
• Ability to lift 50 pounds, move and respond
• Capability to use or learn to use power tools and lifts properly