Low Voltage / Access Control Technician (copy)

K Group Companies · Minnetonka, MN · 1 wk ago

On-siteEngineeringFull-time

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Minneapolis, Minnesota area. This role requires advanced skills, training, certifications, and leadership abilities to lead installation teams effectively.

About the role

The Field Service Technician Level II will expertly configure and program a wide range of devices and management platforms, oversee system commissioning, and deliver comprehensive customer training at a basic operations level. This position ensures seamless execution of installations and maintains high standards of customer satisfaction.

Responsibilities

Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service.
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates.
Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and delivering outstanding results.
Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment.
Mentor Level 1 installers when leading a team, maintaining high standards, and actively seeking their feedback for continuous improvement.
Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed.
Showcase expertise in working with nurse call systems, card access systems, and video surveillance products.
Pursue ongoing professional development opportunities, with a focus on leadership and communication skills.
Perform Factory Authorized Testing (FAT) of products before installation to ensure quality and performance standards are met.
Demonstrate proficiency in system configuration and successful commissioning of systems.
Embrace flexibility by accepting additional job duties as assigned.

Requirements

Minimum 2 years of experience in a previous construction trade.
Advanced knowledge of electricity (high and/or low voltage).
Hands-on/field experience from previous work.
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
Ability to identify and use common low voltage cabling.
Working knowledge of basic IT networking, configurations, and IP addressing.
Ability to read architectural drawings.
Team management/supervisor experience.
Previous experience completing projects within scope.
Previous experience with service ticketing processes.
1+ year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
Excellent communication skills.
Valid US Driver’s license.

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a proud history dating back to 1980. We support customers across the United States by delivering innovative, high-quality technology solutions across managed IT, physical security, and integrated services. As a third-generation, family-owned business, we’ve built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right way—for our customers and for each other.

We believe great work happens when people feel connected to their purpose, their team, and their growth. Our culture is built on long-standing relationships, both with our customers and with each other. Whether it’s designing secure environments, supporting critical IT infrastructure, or collaborating across teams, we operate as one organization working toward shared success.

Benefits