Low Voltage / Access Control Technician (copy)

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Ohio market. This role requires advanced skills, training, certifications, and leadership abilities to lead installation teams, configure and program devices, oversee system commissioning, and deliver customer training.

Responsibilities

• Execute all Level I installer roles and responsibilities while upholding the highest standards of installation and service
• Organize project and service tickets efficiently, ensuring streamlined interaction and prompt updates
• Demonstrate a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks
• Lead installation teams by delegating tasks, fostering collaboration, and mentoring Level 1 installers
• Maintain regular communication with Project Delivery Coordinators, Project Managers, and customers for seamless project execution
• Work expertly with nurse call systems, card access systems, and video surveillance products
• Pursue ongoing professional development, particularly in leadership and communication skills
• Perform Factory Authorized Testing (FAT) of products before installation to ensure quality and performance
• Configure and commission systems, providing clients with fully operational solutions
• Accept additional job duties as assigned to support business operations

Qualifications

• Minimum 2 years of experience in a previous construction trade
• Advanced knowledge of high and/or low voltage electricity
• Hands-on/field experience from previous work
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Working knowledge of basic IT networking, configurations, and IP addressing
• Experience reading architectural drawings
• Team management or supervisor experience
• Experience completing projects within scope and using service ticketing processes
• Knowledge of fire, CCTV, intrusion, or emergency nurse call systems is a plus
• Excellent communication skills
• Valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide range of technologies and services, delivering exceptional solutions at the highest level of quality. Our culture is built on collaboration, innovation, and inclusivity.

Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer-paid family health insurance premium
• 100% employer-paid disability insurance
• 100% employer-paid dental & vision insurance
• 401k with Safe Harbor contributions from the company annually
• Profit-sharing opportunities