Lounge Agent

About the Role

Swissport, a global leader in aviation services, provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. The company’s mission is to deliver consistent, tailor‑made solutions worldwide for a better customer experience. This position supports the lounge area at an airport, delivering hospitality and beverage service while maintaining a clean, organized environment.

Responsibilities

• Greet and engage customers with a smile in accordance with hospitality standards.
• Replenish merchandisers and other stations with food and snacks as needed.
• Regularly check the drinks stations and maintain proper stock levels.
• Communicate with back‑of‑house (BOH) when stock is running low.
• Serve beer, wine and other beverages from a fully tendered bar.
• Buss and sanitize tables, wash dishes and dispose of trash following all SOPs.
• Clean and wipe down surfaces, maintain an organized lounge area, and ensure compliance with health and safety regulations.
• Sweep, mop and vacuum floors as needed or instructed.
• Assist with deliveries, stock rotation and organization of inventory.
• Deliver exceptional customer service with every guest interaction.
• Bid passengers a farewell and encourage their return.
• Other duties as assigned.

Requirements

• Must be 21 years of age or older.
• Previous experience in hospitality, food and beverage, or customer service preferred.
• Good command of the English language, both verbal and written.
• High school diploma or equivalent.
• Reliable transportation to and from the airport.
• Able to lift 50 lb without assistance.
• Ability to work efficiently in a fast‑paced restaurant‑type setting.
• Physically able to be on your feet for an entire shift (8‑10 hrs), including walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching.
• Positive attitude, excellent communication, and willingness to work as part of a team.
• Ability to pass a 10‑year federal background check.
• Food Handler’s license and Responsible Beverage Service license, or ability to obtain them.
• Willingness to work early mornings, late nights, weekends, and holidays.
• Professional personality and strong customer‑service knowledge.
• Physical demands include occasional lifting of up to 25 lb and vision requirements (close, distance, color, and focus adjustment).

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay

The expected pay rate is $23 per hour.

Schedule

Shifts are 8‑10 hours and may include early mornings, late nights, weekends, and holidays.