Cocktail Lounge Attendant

About the role

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Benefits

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

Responsibilities

• The Cocktail Lounge Attendant hosts and prepares our guests’ drinks and serves meals in the Cocktail Lounge and surrounding area(s).
• This individual has excellent customer service skills, a warm personality, and a basic knowledge of coffee drink, cocktail, and food preparation/service.
• The Cocktail Lounge Attendant recognizes the role of fine dining in surprising visitors and driving sales where applicable.
• The Cocktail Lounge Attendant is responsible for setting and clearing tables, taking guests’ food and beverage orders, serving guests in a timely and professional manner, and all other aspects of the cocktail lounge operations.
• Provide a high level of customer service at all times.
• Anticipate resident’s needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain complete knowledge of cocktail lounge and restaurant(s) operations and proper table set up and dining venue dress code.
• Serve residents and guest's meals and beverages as requested.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Adhere to Quality Enhancement standards and standard food safety practices.
• Properly store, use, and handle chemicals using the proper PPE and safety measures as laid out in the manufacturer’s instructions, the chemicals’ Safety Data Sheets (SDS), and Company standards.
• Maintain knowledge of the characteristics and description of every wine and beverage available.
• Maintain complete knowledge of Toast and/or Point Of Sale (POS) systems, as well as manual systems.
• Process payments through the POS system(s).
• Adhere to all cash handling and credit policies/procedures.
• Ensure that all drink orders are accurately rung into the POS system.
• Maintain complete knowledge of all menu items, prices (when applicable), preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, and method of presentation.
• Set