LOTTERY MARKETING SPECIALIST III - 36000688

About the role

This position is a sales and marketing support role within the Florida Lottery's Division of District 11 (West Palm Beach).

Responsibilities

• Greets players in a courteous and professional manner, in person and by phone.
• Answers questions and provides information on how to play all Lottery games.
• Assists players by responding to questions relating to prize validation and payments.
• Serves as a customer service representative for calls made to the district office.
• Pays/validation operator and assists players in completing claims in prizes greater than $599.00.
• Primary or secondary ticket sales redemption.
• Validates and processes claims and pays prizes.
• Performs daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Completes district weekly settlement package.
• Affixes and maintains an accurate inventory of all Lottey merchandise items issued to the district office, and accurately records all transactions to appropriately account for these items as prescribed by established policies and procedures.
• Performs monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Primary for issues/returns, receives, sorts and stores promotional merchandise which requires moving up to 50 lbs.
• Performs warehouse related duties including shipping, receiving and organizing which may require moving up to 50 lbs.
• Compiles and analyzes data for administrative decisions.
• Maintains documentation/files for fax machine.
• Promotes and sells Lottery tickets.
• Participates in sales events, which may include the set-up and break-down of promotional events which will require moving promotional display items and equipment up to 50 lbs.
• Reviews and coordinates implementation of statutes, rules, regulations, policies, and procedures.
• May occasionally be required to process, track, and maintain pending Lottery purchase requisitions; perform purchase related tasks.
• Performs special assignments, research, and report preparation.
• Operates motor vehicle as required to fulfill the duties of the position, which may include overnight trips.
• Ensures compliance with all applicable rules, regulations, policies, and procedures.

Requirements

• Successful passing of a criminal background check (state, local, and national).
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.
• Valid Driver’s license.

Qualifications

Knowledge of warehouse and district office procedures as it relates to Fortune. Holds and maintains a valid Florida drivers license. Ability to work a varied work schedule which include nights, weekends, and holidays. Ability to work independently. Ability to utilize problem solving techniques. Ability to move 50 lbs. Skill in computer programs of the agency i.e. e-mail, and word processing. Computer skills to include the ability to utilize Microsoft Word and Excel software. Knowledge of Fortune functions and policies and procedures and Integra.