Lottery Field Service Technician II

We need to output HTML fragment with sections: About the role? The posting includes description: "Brightstar is an innovative..." That's about the company. Could be "About the role" or "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if posting has real specific content. We have: - Location and requisition ID: minor metadata, we can put in a short

or drop. Probably include a short

with location and requisition ID. - Company description: could be under "About the role" or maybe "About the company". Since they said "About the role" as example, but we can use that heading for role description. The posting includes "Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Madison, WI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment..." That's role description. So we can put that under

About the role

with paragraphs. - Responsibilities: there is a list of responsibilities after "Responsibilities Building Bright Futures!" Actually the text: "Responsibilities Building Bright Futures! Brightstar seeks a Lottery Field Services Technician..." then a paragraph describing responsibilities. Then later there is a bullet-like list? The responsibilities are described in paragraph form, not bullet list. But we can still treat as prose. However we need to use

• for any list of duties/requirements/benefits. If not a list, we can use

  . The responsibilities are in paragraph sentences; we can keep as

  . - Qualifications: there is "Qualifications What You'll Bring" then bullet-like list? It's sentences separated by periods. Not explicit list. Could treat as

  . But there is also "What Will Make You Stand Out" which could be considered "Skills" maybe. But we can combine. - Physical Requirements: could be a section? Not in the allowed headings list but we could treat as "Requirements"? The allowed headings include Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Requirements could go under Requirements or Qualifications. Probably under Requirements. - Benefits: there is a section "Building Brighter Futures Brightstar employees receive the following employment benefits..." then list of benefits. That's a list; we should use

  • . - Pay: there is compensation range: "The estimated starting compensation range for this role is $19.00 – $28.00." That's specific; we should include Pay section. - Schedule: not mentioned explicitly; maybe not include. - Skills: maybe we can include "What Will Make You Stand Out" as Skills. We must not repeat job title as heading. No Job ID/requisition as heading. We must remove boilerplate: cookie/navigation/legal/EEO etc. There's some like "Immigration sponsorship is not available for this role." That's not boilerplate? Might be considered minor but we can keep if it's substantive? It's a note about immigration sponsorship; could be considered relevant but maybe not required. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Immigration sponsorship is not exactly those; but could be considered legal. Safer to drop? It's a note about immigration sponsorship not available; could be considered relevant to applicants. I'd keep it as a short note maybe under a paragraph. Also "All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate." That's maybe boilerplate but could be kept? It's about training; maybe keep. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must keep all details from the posting, except boilerplate we remove. Let's extract substantive content: - Location: WI Statewide, WI, US (but also mentions Madison, WI). Actually location line: "Location: WI Statewide, WI, US". Then later: "Brightstar seeks a Lottery Field Services Technician in Madison, WI." So we have both statewide and Madison. We'll include location info. - Requisition ID: 19677 (minor metadata). We'll put in a short p. - Company description: multiple sentences about Brightstar. - Role description: "Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Madison, WI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone"to deliver supplies and to install, remove, or repair lottery equipment and communication devices. Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.Maintain equipment to promote the continuous operation of Brightstar equipment.Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon." We need to ensure spacing; there are some missing spaces after periods; we can keep as is but maybe add spaces for readability? We must not invent content; adding spaces is okay as formatting, not altering meaning. We'll keep original text but maybe fix obvious missing spaces: after "zone"to -> "zone" to; after "manner.Attend" -> "manner. Attend"; after "vehicles.Maintain" -> "vehicles. Maintain"; after "equipment.Troubleshoot" -> "equipment. Troubleshoot"; after "component. Communicate" -> "component. Communicate"; after "Dispatch.Deliver" -> "Dispatch. Deliver"; after "items.Deliver" -> "items. Deliver". We'll adjust for readability but not change meaning. - Qualifications: "What You'll Bring High school diploma or GED equivalent. Minimum of one year of experience in a customer service-related position. Background of at least one year in technical repair or a related hands-on field. Valid driver's license and a driving record that meets company requirements. Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment. Customer-focused communication skills and the ability to work effectively with retailers and Dispatch. Ability to read, write, and communicate effectively in English is required" - What Will Make You Stand Out: "Familiarity with field service dispatch processes and route-based customer support. Hands-on expertise troubleshooting electronic, mechanical, or communications equipment. Inventory experience involving equipment, replacement parts, tools, or consumable supplies." - Physical Requirements: list of items: "Climb ladders and work at heights, including rooftops, when completing certain equipment installations. Lift and carry equipment weighing up to 50 pounds over significant distances, including from a parked vehicle into or onto a retailer location. Sit and drive for prolonged periods while traveling throughout an assigned service area. Demonstrate the manual dexterity required to use tools and work safely around moving parts and electrical current. Operate in close quarters and outdoors during inclement weather as service conditions require." - Benefits: "Building Brighter Futures Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements): Company vehicle to take home for work use only (Field Services only, depending on location)Medical benefits on day one of being a Brightstar employee12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)3 weeks of paid vacation (accrued) per year, prorated first yearAccrued sick time401 (k) with employer match and 100% vested on day oneCompany-paid parental leave, life insurance, short-term disability, and long-term disability" We need to split into list items. The benefits are concatenated without spaces; we need to separate them. We'll parse: - Company vehicle to take home for work use only (Field Services only, depending on location) - Medical benefits on day one of being a Brightstar employee - 12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date) - 3 weeks of paid vacation (accrued) per year, prorated first year - Accrued sick time - 401(k) with employer match and 100% vested on day one - Company-paid parental leave, life insurance, short-term disability, and long-term disability We need to keep the parentheses content. - Success Profile: "Leading Complexity Leading People Leading the Business Leading Self At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $19.00 – $28.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable. Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. Immigration sponsorship is not available for this role. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate." We need to include Pay section: we have compensation range. Also we could include other compensation details under Pay or maybe Benefits? The instruction: include Pay section only if posting actually states them. It does state compensation range. So we will have

    Pay

    with paragraph(s) containing the compensation details. We might also include a section for "Benefits" as described. We might also include a section for "Requirements" maybe combining Qualifications and Physical Requirements? But we have Qualifications heading allowed. We'll put Qualifications for the qualifications list. Physical Requirements could be under Requirements heading. But we have not used Requirements yet. We'll create

    Requirements

    for physical requirements. Skills: we could put "What Will Make You Stand Out" under

    Skills

    . Now we need to ensure we don't create empty sections. Let's structure:

    Location: WI Statewide, WI, US. Requisition ID: 19677.

    About the role

    Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Madison, WI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices. Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles. Maintain equipment to promote the continuous operation of Brightstar equipment. Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it,