Lottery Field Service Technician I

Location: MI Statewide, MI, US. Requisition ID: 19679.

About the role

Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Grand Rapids, MI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Transport, install, remove, and maintain Brightstar Lottery equipment, replacement parts, tools, and supplies.
• Troubleshoot malfunctioning equipment by cleaning, adjusting, repairing, or replacing components to restore operation.
• Communicate service activities, arrival and departure times, equipment issues, and resolutions accurately to Dispatch.
• Deliver marketing materials and consumable supplies, including paper, ribbons, and bet slips, while maintaining accurate inventory records.
• Train new retailers and provide refresher guidance on equipment procedures, including changing paper and ribbon.
• Maintain an organized company vehicle and comply with driver training, vehicle use, and maintenance policies.
• Complete required forms documenting field activities, equipment problems, and recommendations for procedural improvements.
• Perform other duties as assigned.

Qualifications

What You'll Bring:

• High school diploma or GED equivalent.
• Minimum of two years of experience in a customer service-related position.
• Background of at least two years in technical repair or a related hands-on field.
• Valid driver's license and a driving record that meets company requirements.
• Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment.
• Willingness to drive a 20-foot box truck occasionally without a commercial driver's license.
• Residence within reasonable proximity to the assigned service area.
• Ability to read, write, and communicate effectively in English is required.

What Will Make You Stand Out:

• Familiarity with field service dispatch processes and route-based customer support.
• Hands-on expertise troubleshooting electronic, mechanical, or communications equipment.
• Inventory management experience involving equipment, replacement parts, tools, or consumable supplies.

Physical Requirements

• Climb ladders and work at heights, including rooftops, when completing certain equipment installations.
• Lift and carry equipment weighing up to 50 pounds over significant distances.
• Transport equipment weighing up to 800 pounds with assistance from a colleague and appropriate lifting equipment.
• Remain seated and drive for prolonged periods while traveling throughout an assigned service area.
• Demonstrate the manual dexterity required to use tools and work safely around moving parts and electrical current.
• Operate in close quarters and outdoors during inclement weather as service conditions require.

Pay