Lottery Field Service Technician

Responsibilities

• Transport, install, and maintain Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Troubleshoot malfunctioning equipment to restore it to working order in the field.
• Communicate effectively and efficiently with Dispatchers.
• Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Qualifications

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position.
• 1 or more years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current.

Benefits

• Company vehicle to take home for work use only (Field Services only, depending on location).
• Medical benefits on day one of being a Brightstar employee.
• 12 paid holidays plus two floating holidays per year.
• Three weeks of paid vacation per year, prorated in the first year.
• 401K with employer match and 100% vested on day one.
• Life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

Pay

The estimated starting compensation range for this role is $17.45 - $23.27 per hour. The actual pay offered may be higher or lower.