Lottery Field Service Technician

Location

CA Statewide, CA, US

Requisition ID

19464

About the role

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Transport and install (if applicable) Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc., and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Requirements

• A high school degree or GED equivalent.
• At least 1 year of experience in a customer service-related position.
• At least 1 year of experience in technical repairs, IT support, PC skills, automotive, or mechanical type skills.
• A valid driver's license with a good driving record.

Qualifications

• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance.
• Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
• May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.

Skills

• Customer service skills.
• Technical repairs and troubleshooting skills.
• Basic computer skills.
• Physical stamina and strength.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision benefits start on day one of being a Brightstar employee.
• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date).
• 3 weeks of paid vacation (accrued) per year, prorated first year.
• 401k with employer match and 100% vested day one.
• Company paid parental leave, life insurance, short-term disability and long-term disability.
• Work schedule: Sunday - Thursday 12:pm-8:30pm, Friday & Saturday OFF.

Pay

The estimated starting compensation range is $40,498 - $49,275. The actual pay offered may end up being higher or lower.

Schedule

Sunday - Thursday 12:pm-8:30pm, Friday & Saturday OFF