Lottery Field Service Technician

Responsibilities

• Transport, install, and maintain Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Troubleshoot malfunctioning equipment to restore it to working order in the field.
• Communicate effectively and efficiently with Dispatchers, accurately reporting activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Qualifications

• A high school degree or GED equivalent.
• 1 or more years of experience in a customer service-related position.
• 1 or more years of experience in technical repairs.
• A valid driver's license, a good driving record, and the ability to perceive colors correctly.
• The ability to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current.
• The ability to work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

Benefits

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Pay

The estimated starting compensation range for this role is $21.50/hr – $23.00/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.